Africa Growth Manager - EU

About UsWe’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Here’s a little more:

Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and Give Directly ($300M revenue, fastest-growing NGO in the world)
Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission

Truly global team - 250+ people, 50+ nationalities, 50+ languages

Guided by our values - ownership, impact, humility, and heart - in deed, not just word

The Role

Your role will be to boost the growth of TTS in the EU/UK-Africa corridor. You will work to continue launching TTS within various African diaspora communities in the UK/EU and build a comprehensive growth (customer acquisition and retention) strategy across the corridor. You will conduct customer research; execute partnerships and events; set up offline and online advertising/brand awareness campaigns; source and coordinate community ambassadors, champions and influencers;

measure operational efficiency and financials for the corridor; manage CRM tools; resolve low-level customer complaints, provide CS and Product & Ops teams input into strategies to improve product quality, as well as customer experience. Reporting to the Head of Africa, you'll combine great sales and marketing prowess with a data-driven test-and-learn mindset. You'll be a creative thinker who is always looking for ways to hack growth.

The role offers the chance to join a high growth startup and to have a positive impact on the communities we serve. You will be expected to have deep knowledge of, and networks into African diaspora communities, a passion to support your community, an entrepreneurial spirit, great interpersonal skills, and superb project management.

Responsibilities Build trust-based relationships with African diaspora communities through in-person and online communications

Conduct customer research with transfer senders on a regular basis across priority corridors

Initiate, negotiate and build partnerships with community associations and organizations representing African diaspora groups

Set up offline and online advertising campaigns tailored to specific country communities

Source and lead community ambassadors, champions and influencers across African diaspora networks

Manage agencies for Paid, Creatives, and Events Manage customers' CRM, segmented by corridor and community

Optimize Operations with help from Product, Ops, Eng and Support teams

Deep dive into customer pain points by corridor and work with the different teams as well as the Africa Corridor Lead to solve them Travel across UK/EU to connect with and better understand African diaspora communities and grow our customer base Dedicate part of your time to call customers and respond to messages/comments across our owned media channels

Work with the Head of Africa to outline the growth plan for each market, including the growth strategy, monthly budget, targets, CAC, and CRM campaigns

Requirements

Based in London or EU4–5 years of experience in a high-growth environment such as startups, marketing, or fintechs

Exceptional knowledge and networks among African diaspora communities across the UK/EU, with depth in at…