Head of Social Media

Description Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone.

We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

We’re hiring a Head of Social Media to join our Marketing team during a pivotal new phase of growth. You’ll shape Starling’s social strategy across multiple platforms as we launch our new brand platform with major above and below-the-line advertising.

We are looking for an experienced leader who lives and breathes social media, combining creative flair with a passion for data. Your goal is to move Starling out of the banking category and into the heart of culture. You will treat content as our primary engine for growth, enabling and celebrating our audiences to show the world what it truly means to be good with money.

You won't just manage channels; you will build a content ecosystem that ensures Starling is the most discoverable and trusted voice in the digital age.

Please apply by close of business Monday 20th July.

Key Responsibilities:

Strategic Oversight & Channel Ownership:
You will own the overarching strategy for Starling’s social presence. This means defining the specific role of each channel (from Tik Tok to Linked In), establishing how the brand shows up authentically on each, and ensuring a cohesive visual and tonal "umbrella" across our entire digital footprint.

Own Content output:
Move beyond ad-hoc posting to build and scale "Content Franchises" and solid talent and creator strategy in consistent, high-value formats across Tik Tok, You Tube, and Linked In that helps achieve our objectives along the funnel. Optimise for GEO & AI Discoverability:
Future-proof our presence. You’ll ensure Starling content is structured to win in Generative Engine Optimisation (GEO), making us the primary source for AI-driven financial queries and social search.

Community Architecture:
Shift from "managing comments" to "building communities." You will identify and empower Starling advocates within Reddit, Discord, and niche financial circles.

Lead & Inspire:
Mentor a high-octane team of creators and platform specialists, fostering an environment where "social-first" is the default setting.

Cultural Reactivity:
Be the pulse of the brand. You’ll lead on proactive influencer partnerships and high-speed reactive content that inserts Starling into the cultural conversation with wit, empathy, and flair.

Cross-Functional Synergy:
Work alongside Product, Brand, and Data teams to ensure our social strategy isn't a silo, but a feedback loop that informs how we build features and talk to our customers.

Paid social extensions:
Collaborate with growth team to adapt and scale organic social assets into high performing assets on paid social.

Cross-functional collaboration:

Work with our customer service team, product marketing and corporate affairs to spot opportunities and react to conversations with proactive cut-through ideas. Requirements Modern Track Record:
Proven experience leading social teams in a high-growth, "community-first" environment. You know how to scale a brand without losing its soul.

Audience understanding:
Ability to understand audience's needs and interest to create content they will want to watch and engage with and find talent and creators that fits with their lifestyle - aligned with our tone of voice and brand narrative.

Algorithm & AI Literacy: A deep, intuitive understanding of platform algorithms, GEO, and how LLMs (Large Language Models) categorize and surface brand content.

Creative Intuition:
The ability to brief and "greenlight" content that feels native to the platform, not like a repurposed TV ad. You will be able to push how a brand behaves on social beyond memes and reactive trends expectations. Risk and compliance:
Appetite to learn and accountability to tackle risk to avoid financial promotions that could damage the…