Client Success Manager - Influencer Marketing (Freelance

About Kyra

Kyra is an enterprise influencer marketing platform working with brands like Shark Ninja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across Tik Tok, Instagram, and You Tube.

London (Hybrid)

Competitive, dependent on experience

You will be work on of one of Kyra's largest and most complex global enterprise accounts: a fast-moving, multi-category consumer brand with 12+ sub-brands, 35+ active stakeholders, and campaigns running simultaneously across multiple regions.

Your job is to keep delivery tight, keep the client happy, and be a safe pair of hands on a flagship account. This is not about growing or expanding the account. The commercial relationship is locked in. The job is world-class servicing at enterprise scale.

• Work on the global account relationship across 12+ sub-brands and multiple regions. Stay organised across a volume of comms, briefs, and stakeholders that is genuinely unusual.

• Orchestrate cross-functional teams: creative, paid media, creator partnerships, and product. You are the connective tissue. If something drifts, you see it early and fix it.

• If something drifts (performance, scope, relationship, or timeline) you see it early and fix it. No surprises. Steady, organised ownership.

Work on client relationships across product launches, seasonal campaigns, and always-on programmes. Multi-thread across their teams. Build trust at every level. Have direct conversations when performance needs to improve.

Translate campaign data into clear, executive-level recommendations using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.

Lead client onboarding for new briefs: build decks, verify SOW accuracy, coordinate internal teams, demo the platform. Manage timelines, scopes, budgets, and execution across our full product suite, including Always-On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. With 6+ briefs running simultaneously, operational precision is everything. Keep work on-brand, on-time, and within margin.

Lead post-campaign analysis: run internal post-mortems, build PCA decks, present performance narratives. Work on exec-ready reporting (QBRs/EBRs). Reporting should inform decisions, not just recap them.

Keep tracking clean. Watch capacity. Fix what's inefficient. Make sure client feedback doesn't get lost. Feed client insights back into product development.

Surface client needs, pain points, and feature requests back into the product team. You are the closest person to how the client actually uses the platform.

We're looking for someone who has:

• 4–6+ years in influencer or creator marketing

• Campaign execution experience. You have actually run creator marketing activations, not just managed client relationships from a distance.

• Enterprise account servicing ti-stakeholder, high-volume, complex. You have managed accounts with this many moving parts before.

• Exceptional organisation. The volume of comms, briefs, regions, and stakeholders on this account is unusually high. Getting lost is easy. You don't get lost.

• Self-starter with an entrepreneurial mindset. You'll work on learning, build internal relationships proactively, and don't wait to be told what to do.

• Strong hands-on campaign experience, with real fluency in Tik Tok.

• AI fluency, applied. Our platform is AI-powered and you'll be expected to get up to speed fast and use it daily for client summaries, performance narratives, and campaign analysis. We're looking for people already comfortable using AI tools in their workflow, so the learning curve is the platform, not the concept.

• Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards.

• CPG or multi-category consumer brand experience is a plus.

• Bo…