Outlet Account Manager

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty‑free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible.

Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Outlet Account Manager plays a critical role within the Customer Experience function, acting as the dedicated owner of The Body Shop's UK Outlet strategy. This role is responsible for leading the customer-facing and commercial marketing agenda across the Outlet estate, ensuring The Body Shop maximises visibility, commercial opportunities and customer engagement within partner outlet environments. The position will build and maintain strong relationships with outlet centre management teams, secure marketing opportunities, lead outlet visual merchandising execution and collaborate cross-functionally to optimise outlet pricing, promotional and customer experience strategies.

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• Act as the primary relationship owner for all UK outlet centre partners.
• Build and maintain strong relationships with outlet management teams to maximise visibility and influence across the outlet network.
• Secure marketing opportunities including digital coverage, social media inclusion, centre campaigns, events, gifting opportunities and promotional activity.
• Negotiate and coordinate participation in centre-wide marketing initiatives to drive awareness, footfall and sales.
• Identify and unlock new partnership opportunities that strengthen The Body Shop's presence within outlet destinations.
• Ensure outlet opportunities are consistently communicated, managed and executed across the business.

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• Partner with the Commercial and Marketing teams to develop and maintain an effective outlet pricing and promotional strategy.
• Support the optimisation of outlet discount structures to balance commercial performance, inventory management and brand equity.
• Analyse outlet performance trends, competitor activity and customer behaviours to identify opportunities for growth.
• Provide recommendations to leadership on outlet-specific promotions, activations and performance improvement initiatives.

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• Own visual merchandising standards across the outlet estate.
• Develop and implement seasonal, campaign and core visual merchandising plans for outlet stores.
• Manage outlet POS, print and display requirements, ensuring stores remain visually engaging and commercially effective.
• Coordinate the ordering, maintenance and management of VM props, fixtures and display materials.
• Ensure campaigns are adapted appropriately for outlet environments whilst maintaining brand standards.
• Conduct regular outlet visits to review standards, identify opportunities and support execution excellence.

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• Work alongside the Head of Customer Experience to define and continuously improve the outlet customer experience strategy.
• Identify unique customer needs and behaviours within the outlet channel and translate these into actionable improvements.
• Create and maintain outlet-specific learning materials, implementation guides and communication packs where required.
• Support store teams with guidance, coaching and best practice sharing to ensure consistent customer experience delivery.
• Champion customer-first thinking across all outlet initiatives.

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• Build strong relationships with Retail Operations, Commercial, Marketing, Property, CX and Store teams.
• Act as the central point of contact for outlet-related projects and activity.
• Ensure cross-functional alignment on outlet priorities, campaigns and initiatives.
• Provide regular updates, reporting and recommendations to senior stakeholders.

• Experience managing outlet, discount or value retail environments.
• Proven experience building and managing commercial partnerships and external stakeholder relationships.
• Strong understanding of outlet retail operations and trading…