UX Creative Copywriter

At Rathbones we help people invest their money well so they can live well. That means more than financial returns its about helping people feel confident in their decisions and supported in their future. We dont just manage money we guide people through lifes big moments helping them stay on track and focus on what matters most.

Were proud to be one of the UKs leading wealth managers with 113.6bn in assets under management (as of March 2026) and 20 offices across the UK and Channel Islands. Were a FTSE 250 company with national reach and a local feel and were growing.

Role

Title:

UX Creative Copywriter

Division:
Chief Client Office

Location:
London

Contract: 9-month FTC

Working pattern:
Hybrid

About the Role

Were looking for a talented UX / Creative Copywriter to join our Brand & Digital team on a 9-month contract in London. This is a broad and varied role for someone who combines excellent copywriting skills with a strong understanding of user experience and content design. Youll help transform complex information into clear engaging and easy-to-navigate communications ensuring clients can effortlessly understand and interact with our products services and brand.

Working across digital journeys brochures presentations client communications and marketing collateral youll know how to structure content for maximum impact being creative while ensuring that content aligns with consumer understanding and financial promotion regulations. Youll work closely with designers marketers and business stakeholders to create content that is intuitive visually engaging and aligned to our brand voice. Whether youre shaping website experiences in Figma developing compelling presentations in PowerPoint or creating polished collateral using Adobe Creative Suite youll play a key role in delivering content that enhances the client experience and drives meaningful engagement.

What youll be responsible for

• Partner with colleagues across Brand Digital Client Office and the wider business to create compelling content and experiences that drive engagement and conversion.
• Bring customer journeys to life by understanding audience needs behaviours and motivations creating content that guides users seamlessly from first interaction to action.
• Collaborate with senior UX and brand specialists to shape intuitive user-focused experiences across digital and functional touchpoints.
• Craft everything from high-impact proposition and thought leadership content to clear effective functional copy including forms client communications and service-related content.
• Combine UX thinking and exceptional copywriting to simplify complex information enhance the client experience and deliver measurable business outcomes.
• Create content that is optimised for search balancing SEO best practice with engaging user-friendly writing.
• Act as a champion for our brand voice ensuring consistency across channels while influencing and elevating communication standards across the organisation.
• Produce content across a diverse range of touchpoints including websites brochures presentations email communications client collateral forms and other digital and print materials.
• Ensure all content meets Consumer Duty requirements delivering clear fair and customer-focused communications at every stage of the client journey.

About you

If you meet some of these criteria and are excited about the role we encourage you to apply

• You have a passion for creating clear intuitive and customer-focused content combining UX thinking and exceptional copywriting to simplify complex information and improve client understanding.
• Strong experience in a UX writing content design or hybrid UX/copywriting role gained within an agency consultancy or in-house creative environment.
• An interest in developing expertise in Consumer Duty requirements with a commitment to creating communications that are clear fair and focused on delivering good customer outcomes.
• Proven experience using Figma with additional expertise in tools such as Adobe Creative Suite and PowerPoint to create and present compelling content across a variety of channels.
• Strong knowledge of design systems digital content creation and responsive design principles with the ability to structure information in a way that feels intuitive and easy to navigate.
• Skilled at producing both proposition-led content and functional communications from website journeys and client-facing materials to forms instructions and service communications.
• A collaborative mindset with the ability to build strong relationships across multiple teams confidently engaging stakeholders and bringing them on the creative journey.
• Excellent organisational skills a process-driven approach and exceptional attention to detail ensuring content is delivered accurately and consistently.
• A portfolio showcasing impactful conversion-focused work where both UX thinking and copywriting have played a central role in delivering successful outcomes.
• The ability to adapt tone style and messaging to different…