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CRM Manager; Retail & E-Commerce
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-20
Listing for:
Stott and May
Full Time
position Listed on 2026-09-20
Job specializations:
-
Marketing / Advertising / PR
CRM Systems & Management, Digital Marketing
Job Description & How to Apply Below
Location: Greater London
CRM Manager | Retail & E-commerce
Fixed Term Contract
Location:
Hybrid, London
An exciting opportunity for an experienced CRM Manager to lead a CRM communications team and own the delivery of high-volume, multi-channel customer marketing campaigns.
Key Responsibilities- Own the CRM communications calendar across email, SMS, push, and direct marketing channels.
- Deliver personalised, data-driven campaigns that drive engagement, conversion, and customer lifetime value.
- Lead testing and optimisation programmes, including A/B and control group testing.
- Analyse campaign performance and provide actionable insights to stakeholders.
- Collaborate with Marketing, Data, Personalisation, Content, and Technology teams.
- Manage and develop a team of CRM professionals.
- Ensure CRM best practice, GDPR compliance, and operational excellence.
- Proven CRM management experience within retail, e-commerce, or consumer-focused organisations.
- Strong understanding of customer segmentation, lifecycle marketing, and campaign delivery.
- Experience with marketing automation and CRM platforms (Emarsys, SAP, Salesforce Marketing Cloud, Adobe Campaign, or similar).
- Strong analytical, stakeholder management, and team leadership skills.
- Ability to thrive in a fast-paced, data-driven environment.
- Delivery of CRM campaigns on time and to a high standard.
- Achievement of engagement, conversion, and revenue targets.
- Continuous optimisation through testing, insight generation, and customer-centric communications.
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