Senior E-CRM & Content Executive

About the role:

We're looking for a Senior E-CRM & Content Executive to join the Marketing team and play a key role in driving the digital and eCommerce performance of the Citizen Group's portfolio of brands, including Citizen, Bulova, Frederique Constant, and Alpina. This is an exciting opportunity for a digitally focused individual to take ownership of E-CRM communications and digital content, helping to create engaging customer experiences while supporting customer acquisition, retention and loyalty.

You'll be responsible for planning and delivering E-CRM campaigns, managing customer communications and optimising activity to maximise engagement and commercial performance. You'll also manage and publish content across our web platforms, ensuring everything is accurate, consistent, on-brand and delivers an excellent customer experience. What you'll do:
Develop and implement customer loyalty strategies through targeted digital marketing and personalised customer journeys, including GDPR, consent and preference-management compliance. Own and manage the E-CRM and digital content calendar across the Citizen Group brands, ensuring campaigns and website updates are delivered on time. Collaborate with Sales, eCommerce, Marketing, Brand, and Design teams to develop E-CRM campaign plans, customer segmentation, and engaging content.

Build, schedule, test, and deploy email marketing campaigns, monitoring performance to optimise engagement and conversion. Analyse campaign performance using key metrics including open rates, click-through rates, conversions, unsubscribe rates, website traffic, and customer engagement. Plan, create, and publish website content, including product copy, imagery, banners, landing pages, navigation updates, and data capture forms. Ensure all online content remains current, accurate, and aligned with business priorities across multiple brand websites.

Work closely with Marketing and Brand teams to ensure all digital content aligns with brand guidelines and product messaging. Monitor and optimise website customer journeys and consumer flows to enhance user experience and improve conversion rates. Analyse customer behaviour, acquisition channels, and purchase trends to identify opportunities for improved targeting and engagement. Support the day-to-day operation of eCommerce websites, including content updates and issue resolution What you'll need:

- Skilled in using email marketing tools (Klaviyo) for both E-CRM and customer flows.

- Skilled in website content updates and testing.

- Solid understanding of digital marketing and consumer acquisition and retention programmes.

- 3 years in a hands-on E-CRM and web role, ideally within retail, luxury or eCommerce.

- Practical experience building campaigns, segments and automated flows in Klaviyo.

- Working knowledge of GA4 and campaign attribution.

- Strong analytical, copywriting and proofreading skills.

- Understanding of E-CRM, GA4 and performance reporting.

- Knowledge of GDPR and email-marketing compliance.

- Knowledge of web platforms, Salesforce & Magento.

- Strong attention to detail across multiple brands. This role is being managed by our retained HR Consultants, HRCentral Limited. No agents, please.