Marketing & Communications Officer

Marketing and Communications Officer

Salary: £32,148

Contract:

Permanent, Full Time (38 hours per week)

Location:

Tottenham Hale, London N17. This is a role based at our Head Office and services as required. Hybrid working may be considered upon successful completion of probation, subject to business needs and Outward's Hybrid Working Policy.

In 2025, Outward proudly celebrated 50 years of delivering high-quality support and care services to vulnerable people across London. For half a century, we have been dedicated to empowering individuals to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.

Our journey has been defined by our commitment to engaging, enabling and empowering the people we support. From supported living to activity centres and community outreach, we continue to evolve, innovate and deliver services that reflect the unique needs and aspirations of those we serve.

As we mark this milestone, we remain as passionate as ever about creating inclusive environments where everyone has the opportunity to thrive.

We're looking for a creative, organised and proactive Marketing and Communications Officer to work alongside our Marketing and Communications Manager and help deliver Outward's internal and external communications activity.

This is an exciting opportunity for someone who enjoys creating engaging content, managing digital channels, promoting services and events, and helping organisations tell their stories effectively.

Working closely with colleagues across Outward, you'll play a key role in raising our profile, promoting our services, managing internal and external communications, and ensuring staff, stakeholders and the people we support have access to engaging and relevant information.

You'll create content for a range of channels including social media, newsletters, websites and internal communication platforms. You'll also support the promotion of specialist services such as Nutley Edge and Nutley Edge Activity Breaks, help market available accommodation opportunities, and provide administrative support for business development activities.

This role would suit someone with marketing or communications experience who enjoys variety, working with different stakeholders, and making a visible impact across a values-led organisation.

• Create, edit and publish engaging content across digital and print channels
• Manage and update Outward's website, intranet and internal communication platforms
• Support social media activity and help grow engagement across multiple platforms
• Produce newsletters, posters, presentations, case studies and promotional materials
• Identify and promote positive stories from across Outward's services
• Support internal communications activity and staff engagement initiatives
• Assist with the promotion of Outward's services, events and campaigns
• Support the marketing of Nutley Edge and Nutley Edge Activity Breaks
• Promote available accommodation opportunities ( voids ) to relevant audiences including families, referrers and stakeholders
• Analyse campaign performance and produce marketing reports
• Manage and respond to enquiries received through shared communications inboxes
• Use online funding directories to identify potential charitable trusts and funding opportunities
• Prepare standard funding correspondence and simple application forms using information provided by the Business Development Manager
• Support conferences, events and other communications projects

Full Job Description available on request.

• Right to work in the UK. Please note that Outward does not offer sponsorship
• Ability to travel regularly to Outward's Tottenham Hale office and services as required
• Experience with in a marketing, communications, digital engagement or related role
• Excellent written communication skills with the ability to adapt content for different audiences
• Strong organisational skills and ability to manage multiple priorities
• Experience creating content for websites, newsletters and social media platforms
• Experience using Canva and/or Adobe Creative Suite, including In Design
• Good understanding of social media platforms including Instagram, Linked In, Facebook and Tik Tok
• Experience creating engaging visual communication materials
• Good analytical skills with the ability to interpret campaign performance data
• Strong attention to detail and accuracy
• High level of IT literacy, including Microsoft Office applications
• Ability to build…