Social Media Manager & Community Manager

Social Media Manager / Community Strategist

Department:
Social & Strategy

Location:

London

Contract type:
Initial 12-Month Fixed Term

Full Time/Part time:
Full Time

Reporting into:
Social Strategy Lead

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. The agency specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Lloyds Banking Group, Madri, Unilever and Mondelēz International.

Ogilvy’s influencer marketing practice is the largest globally; we are proud to be the most awarded influencer agency for six years running and the recipient of the Cannes Grand Prix for Social & Creator for two consecutive years.

Ogilvy UK also hosts the world’s biggest festival of behavioural science and creativity, Nudge stock – which is now in its 12th year. James Murphy is the CEO of Ogilvy Group UK, which includes Ogilvy UK and New Commercial Arts (NCA), a boutique creative agency he co‑founded in 2020, recently acquired by WPP.

The Community Management team are a key part of the Ogilvy social team and help to make brandstrulymatter on social channels. We are the eyes, ears, and voice for global giants - creative, hungry digital natives who live in the feed and cut through the chaos of social. Through craft, we spark the right conversations, connecting our clients with the right people, at the right time, in the right place.

In this role, you'll be helping manage online communities, creating content and engaging with the audience directly on various social media platforms. You'll contribute ideas for social media strategies and stay up-to-date on trends to create relevant content – maybe even shooting it yourself. You'll also work with other teams to deliver comprehensive social media campaigns for clients. We’re plugged into a 1,000-strong, fully integrated Ogilvy team, fuelled by a deep pool of shared knowledge and collaborative firepower.

If that still sounds like somewhere you want to be,

• Be the strategic social sleuth & brand architect:
  Craft the strategic social blueprint from online and social community insights. Stay plugged into the zeitgeist by devouring trend reports and campaign insights to keep social fresh. Breathe social channels such as Facebook, Insta, Twitter, You Tube, Tik Tok & beyond.
  
  Support building social and creative briefs and coordinate with interdisciplinary team to prepare well informed community management strategies around cultural moments.
• Be a social management tool expert:
  Expertly create and publish engaging content across all key social platforms. Command the insight toolkit (Sprinklr, Google Trends, etc.) to turn data into action. Manage and own the content publishing process; scheduling, coordination of complex content calendars, QC of live posts. Champion social media best practices, ensuring every execution is flawless. Nail the administrative essentials: reports, scheduling, competitor reviews, and workflow management.
• Be the voice of the brand on social :
  Forge powerful internal & client relationships and get to the heart of client challenges and ensure seamless execution. Master the brand's voice, crafting compelling content that resonates with their online audience. Transform audiences into passionate social advocates and craft perfect reactive and proactive comments.
• Measurement and effectiveness:
  What’s working and why? Understand different social media performance and metrics. Deliver social reports with precisely the insights clients need to drive…