Lead Client Success Manager; Lead CSM), Media Agency - FTC;

Join Expedia Group

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.

Our five Behaviors
- Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

This is a 12 month Fixed Term Contract Introduction to the team.

• Partner with Sales, media agencies, and clients, liaising with internal teams on campaign strategy, creative production, and implementation across complex, high-visibility campaigns and strategic accounts.
• Advise agencies and clients on preferred approaches using Expedia data and insights, industry trends, competitive context, and vertical knowledge to shape campaign goals, creative strategy, and partner recommendations.
• Coordinate campaign production tasks with vendor partners and internal teams to support on-time launches across assigned campaigns, including complex or high-priority work.
• Monitor pacing and performance throughout the campaign lifecycle, optimise strategically, and step in early to resolve or elevate issues as needed to keep campaigns and partner objectives on track.
• Oversee inventory reservation requests and creative scheduling activities with Technical Ad Operations, using vendor resources appropriately and leading through complex troubleshooting or escalations when needed.
• Collaborate with Sales and other teams to prepare creative performance and insights, drawing broader conclusions and recommendations for strategic agency accounts and non-endemic advertiser verticals.
• Lead client and agency calls to review creative strategy, production timelines, campaign performance, and next steps, representing the team with confidence and sound judgement.
• Build trusted relationships across media agency networks, including agency leadership, planning, activation, investment, and operations stakeholders.
• Support upsell and cross-sell initiatives through partner education, sharing relevant insights, reports, new product opportunities, and case studies from comparable clients or verticals.
• Coordinate relevant case studies, reports, workshops, and best-practice materials that help agencies and clients understand and adopt EGA solutions.
• Mentor teammates and serve as a go-to resource for peers on complex campaigns, partner issues, agency ways of working, and best practices.
• Lead team and cross-functional improvement efforts that strengthen campaign execution, partner service and operational efficiency, bringing together input from across regions and team levels before forming recommendations.
• Support the manager with business metrics, reporting, creative approvals, policy exceptions, and higher-order problem solving as needed.

• Bachelor's or Master's degree, or equivalent experience.
• 5+ years of relevant experience in a media-related role within an agency, client, or advertising team.
• Proven experience working directly with media agencies, agency groups, or holding companies across multiple advertiser verticals and client categories.
• Proven experience supporting agency-led non-endemic, brand, or multi-channel advertising campaigns.
• Strong command of campaign briefs, campaign management, optimisation, and reporting, with the…