Medical Communications Account Manager

Job title:

Medical Communications Account Manager

Location:

London

Career Level:

10

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

Song Life are a community of scientists, strategists, creatives, technologists and problem-solvers united by a shared ambition: to improve healthcare through better communication, engagement and experiences.

What makes Song Life unique is the opportunity to work across the entire healthcare ecosystem. We don't operate in silos. Our medical experts collaborate with creatives, experience designers, AI specialists, digital practitioners and marketing strategists to solve complex client challenges in ways that would not be possible within a traditional agency model.

We are naturally curious, relentlessly collaborative and always learning. We challenge each other to think bigger, innovate faster and bring fresh perspectives to every brief. Together, we create work that not only informs and educates but also changes behaviours, strengthens relationships and ultimately improves outcomes for patients.

Joining Song Life means joining a team that values expertise, embraces innovation and believes the best ideas emerge when different disciplines work as one. Here, you'll have the freedom to grow your career, explore new areas of healthcare and contribute to work that makes a genuine difference.

• Strategic account and stakeholder management
• Financial management and commercial acumen
• Integrated medical communications delivery
• Client relationship development
• New business development and proposal writing

• Build trusted partnerships with clients, becoming a valued extension of their team and a proactive contributor to their success.
• Orchestrate multidisciplinary teams across medical, strategy, creative, digital and engagement disciplines to deliver impactful healthcare solutions.
• Lead the successful delivery of complex programmes, ensuring quality, efficiency and exceptional client experience.
• Translate client challenges into actionable plans, connecting the right expertise from across Song Life to solve problems creatively and effectively.
• Identify opportunities to deepen client relationships and grow accounts through innovative thinking and commercial awareness.
• Champion collaboration, fostering strong relationships across teams and creating an environment where people can do their best work.
• Use data, insight and audience understanding to help shape programmes that create measurable impact for healthcare professionals, patients and clients.
• Act as a role model for excellence, supporting and developing more junior colleagues while continually investing in your own growth.

We are looking for experience in the following skills:

• Specific healthcare agency experience especially in working within pharmaceutical codes of practice and rules and regulations
• Building and nurturing client relationships
• Managing complex projects involving multiple stakeholders, work streams and competing priorities.
• Working in cross-functional teams and bringing together diverse expertise to achieve shared outcomes
• Strong commercial awareness, including budget management and forecasting
• Exceptional communication skills
• Problem solving, with the ability to connect client objectives to innovative solutions.
• Experience navigating ambiguity and adapting quickly within fast-paced environments.
• A passion for healthcare and a genuine curiosity about how science, technology, creativity and experience can be combined to improve outcomes.

• You are naturally curious and always looking to learn, challenge assumptions and uncover new opportunities.
• You bring energy, optimism and a growth mindset, inspiring confidence in clients and colleagues alike.
• You are comfortable working beyond traditional role boundaries, collaborating across medical, strategy, creative, experience and technology teams.
• You deliver operational excellence, understanding not just how to deliver work, but why it matters.
• You are motivated by making a…