Marketing Officer

Team: Communications

Locations: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ
) and remotely at home. A minimum of two days a week at the office (including our all-staff Wednesday).

Duration: Permanent (with six months’ probation)

Reporting to: Head of Communications & Fundraising

Hours: 35 hours per week, Monday-Friday

Salary: Pay band 3 - starting salary £31,500 per annum

This is an exciting role within the Communications Team at Glass Door Homeless Charity. The Marketing Officer will lead on the creation and delivery of multi‑channel marketing campaigns that drive engagement, help generate vital income and maximise impact across our Communication and Fundraising activities.

This is a highly collaborative role with the Fundraising team, acting as a strong marketing support function for fundraising appeals, events and community fundraising.

This role will also provide marketing support to the wider organisation to encourage engagement across a wide-range of audiences; from supporting with key messaging in Volunteer newsletters, to ensuring clear messaging for front-line service collateral to helping draft a speech for a flagship event.

Using insight and performance data, this role will continually optimise marketing activity, helping us deepen relationships with existing supporters while reaching and inspiring new audiences through targeted, audience-led communications.

• Lead, plan and deliver campaigns from concept through to evaluation, producing engaging content, and continuously optimising performance using data, audience insight and clear KPI’s.
• Lead, plan and deliver digital marketing campaigns across email, web & socials to support fundraising appeals, events and community fundraisers.
• Oversee development and delivery of quarterly e-newsletters and assist colleagues with their email marketing to ensure on brand and in line with overall digital calendar.
• Work closely & collaboratively with the Digital Communications Officer to create and ensure all content is optimised for multiple purpose/platforms and in line with our brand guidelines.
• Manage website content, landing pages and user journeys to improve audience experience and conversion using SEO and key-word optimisation.
• Work closely with the Community, Events & Partnerships fundraising colleagues to ensure content and digital journeys are meeting their needs through an integrated marketing approach.

• Produce monthly, annual and ad-hoc reports on the impact of our marketing campaigns against key KPI’s and metrics across email, web and socials using tools within Google, SEO and Social platforms.
• Work closely & collaboratively with the Digital Communications Officer to ensure all conversions of paid promotion are tracked effectively and monitor campaign performance across digital channels, identifying opportunities to improve engagement.
• Analyse marketing journeys for collaborative Fundraising deliverables – including appeals and events and create monthly reports to share success of conversions.
• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities.
• Ensure marketing activity complies with relevant data protection, privacy and governance requirements.

• Support the creation & delivery of the Annual Communications plan creating content such as blogs, case studies and informative pieces for web, socials, email and annual campaigns.
• Support the Fundraising Team’s strategic promotion and stewarding objectives of campaigns, appeals & challenge events.
• Work closely & collaboratively with the Individual Giving Officer to run email marketing campaigns to support our annual appeals - including audience specific segmented email journeys.
• Work…