Senior Project Communications Manager

Job No. BBUK
20929

Senior Project Communications Manager - Lond

Enabling Functions

Communications & Marketing

About the role
In this role, you will support the implementation of strategic leadership, governance and professional oversight for all project communications activity across the South region. The role ensures communications is embedded within project delivery, supports customer and stakeholder objectives and contractual requirements, protects and enhances reputation, drives consistency and best practice, and supports the development of a high-performing project communications community.
What you'll be doing
The accountabilities include but are not limited to:

Drive the delivery of the One Comms Collective Strategy by shaping regional implementation plans and ensuring successful project delivery of our contractual requirements, customer satisfaction, stakeholder confidence and reputation management

Lead, develop and inspire the regional Project Communications community, creating a high-performing culture through coaching, succession planning, capability development and talent management. Own regional communications resource planning and workforce strategy, ensuring the function has the capability, capacity and specialist expertise required to meet current and future business needs

Provide strategic oversight of stakeholder engagement, customer communications, community relations and employee engagement activities, ensuring alignment to business objectives and customer contractual deliverables

Lead the identification and delivery of strategic communications opportunities that enhance the profile and reputation of our projects, business and people, supporting growth ambitions, talent attraction, customer relationships and market positioning

Establish and govern communications standards, policies, governance processes and performance measures

Act as the senior communications authority for the region, ensuring compliance with contractual, regulatory, customer, governance and brand requirements.

Lead the strategic management and escalation of reputational opportunities and risks arising from projects, programmes and wider business activities

Build and maintain senior customer relationships, acting as a trusted advisor on communications, reputation and stakeholder matters

Champion innovation, continuous improvement and best practice, driving the adoption of new approaches, tools and insights to enhance communications effectiveness

Promote best practice and innovation in communications delivery across all projects and programmes

Work closely with Group Communications, Media Relations, Public Affairs and Business Leadership teams on high-profile or sensitive matters

Lead regional crisis communications preparedness and response capability, ensuring robust processes, governance and leadership readiness are in place

Shape and influence work-winning activity, providing strategic communications leadership to bids, customer engagement and business development initiatives

Use insight, feedback and data to drive continuous improvement

Promote knowledge sharing and continuous learning across the business, ensuring best practice, innovation and lessons learned are embedded and replicated across projects, regions and functions
Who we're looking for
Essential:

Extensive communications leadership experience within infrastructure, engineering, construction or other complex operational environments

Strong understanding of stakeholder management, customer communications, community relations and reputation management

Experience managing sensitive and complex issues

Excellent communication, written and interpersonal skills

Self-starter with the ability to manage conflicting deadlines

Strong analysis and…