Account manager

Simply Social is a growing social-first creative agency, bringing together strategy, creativity and production to help brands connect with people through content they want to watch.

We’re looking for an Account Manager to manage day-to-day client relationships and keep great social content moving from brief to delivery. Based at our Shoreditch office and studio, you’ll work closely with our creative, strategy and production teams across campaigns, always-on content and creator partnerships.

You’ll be the day-to-day point of contact for your clients, building strong relationships and making sure they feel informed and supported. You’ll turn requests into clear briefs, coordinate delivery and keep track of the details that make an account run smoothly.

Working with senior account leadership, you’ll help ensure our work meets client objectives, stays within scope and delivers on time.

• Manage day-to-day client communication, meetings and status updates.
• Build a strong understanding of each client’s business, audience and brand.
• Write clear briefs and coordinate work across strategy, creative and production.
• Manage content calendars, project timelines, feedback and approvals.
• Consolidate client feedback into clear, actionable direction for the team.
• Track budgets, deliverables and scope, flagging changes or potential overruns early.
• Coordinate shoots and creator activity with the relevant teams.
• Prepare performance reports with strategy, drawing out useful insights and next steps.
• Spot opportunities to improve the work and grow client relationships.
• Keep project information accurate and raise challenges early, helping find practical solutions.

• Experience in account management within a social, creative or digital agency.
• A good understanding of social platforms, content and creator partnerships.
• Strong organisational skills and the ability to manage multiple projects and deadlines.
• Clear communication and confidence building client relationships.
• Attention to detail across briefs, schedules, budgets and deliverables.
• A proactive, collaborative approach and confidence taking ownership.
• An interest in social first creative work and how it delivers results for brands.

You’ll join an ambitious agency with established brands, an in-house studio and a team that cares about making great social content. You’ll gain experience across a varied portfolio, work closely with creative and strategy specialists and have room to develop as the London business grows.

Our hybrid setup includes three days together in our Shoreditch office each week, Tuesday to Thursday.