Client Experience Account Director
Listed on 2026-10-11
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Marketing / Advertising / PR
Client Relationship Management, Marketing Communications
About the Role:
In the role, you will be responsible for delivering excellent day-to-day client service and communications planning across four growing, innovative and dynamic clients Goldman Sachs and Go.Compare. The role will involve delivering competitive advantage via rigorous media planning and best-in-class creative ideas. Our Account Directors are responsible for ensuring that the client’s experience of the agency – from planning to buying to invoicing – is positive and runs seamlessly.
You should be a strong relationship builder with previous experience of working with clients and agency teams and owning key client relationships. Your day to day will involve lots of client contact and relationship building, as well as the leadership of planning work and strategic problem solving (alongside our strategy partners), as well as working with teams across the agency from investment to analytics and finance.
About the Agency:
Hearts & Science, part of Omnicom Media Group (OMG UK), are one of the fastest growing agencies in the market. Built in the digital age with agility at our core, our DNA is different from your average media agency. Our people bring to life our values of challenging conventions, celebrating difference, collaboration and positivity. The core of our difference is rooted in our culture, something we invest significant time and energy into nurturing to ensure our people remain happy and fulfilled.
A central pillar of creating an agency Fit for the Future is making decisions that benefit our people, our agency, our partners and our clients both today and tomorrow. In media terms this means total transparency, over-and-above data governance, ethical media practices and thinking both long and short. This extends into our approach to learning & development, our diverse staff population, and social calendar.
Hearts & Science
Job FunctionAccount Management and Growth
Job SubfunctionAccount Management
Job DescriptionAbout the Role:
In the role, you will be responsible for delivering excellent day-to-day client service and communications planning across four growing, innovative and dynamic clients Goldman Sachs and Go.Compare. The role will involve delivering competitive advantage via rigorous media planning and best-in-class creative ideas. Our Account Directors are responsible for ensuring that the client’s experience of the agency – from planning to buying to invoicing – is positive and runs seamlessly.
You should be a strong relationship builder with previous experience of working with clients and agency teams and owning key client relationships. Your day to day will involve lots of client contact and relationship building, as well as the leadership of planning work and strategic problem solving (alongside our strategy partners), as well as working with teams across the agency from investment to analytics and finance.
About the Agency:
Hearts & Science, part of Omnicom Media Group (OMG UK), are one of the fastest growing agencies in the market. Built in the digital age with agility at our core, our DNA is different from your average media agency. Our people bring to life our values of challenging conventions, celebrating difference, collaboration and positivity. The core of our difference is rooted in our culture, something we invest significant time and energy into nurturing to ensure our people remain happy and fulfilled.
A central pillar of creating an agency Fit for the Future is making decisions that benefit our people, our agency, our partners and our clients both today and tomorrow. In media terms this means total transparency, over-and-above data governance, ethical media practices and thinking both long and short. This extends into our approach to…
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