Retention Manager

Build the future of Wellbeing. Create your life’s best work.

If a new healthcare system was built today, it wouldn’t resemble the reactive, fragmented system we see now. It would be proactive, personalised, and focused on prevention - not treatment. It would be designed to optimise human potential, and rooted in holistic wellbeing. This is the healthcare we’re creating - digital-first, tech-powered, with a seamless experience as innovative as Tesla, and an impact on culture as profound as Nike’s.

At Healf, we’re not just imagining this future - we’re building it.

Our vision

Public wellbeing is at a crossroads. Chronic diseases account for 86% of deaths in Europe, yet the healthcare system isn’t designed to provide the preventative, deeply personal care people need. At Healf, our mission is bold: to empower wellbeing through the tools and rituals that allow you to regain control over your mind, body, and spirit.

Our method is rooted in curation - sourcing the best global brands and products to create a world-class experience - and innovation, where our revolutionary Healf Zone platform redefines personalised wellbeing.

Our bold approach is backed by visionary investors, including those who backed other pioneering brands such as Alo Yoga, Cult Beauty, Innocent Smoothies, and Soho House. Like us, they see that Healf is not just a business, but a movement - a generational opportunity to redefine what it means to be well.

Who we’re looking for

As a next-generation health-tech company on a mission to empower wellbeing with the world’s best products, we’re looking for A+ players - insanely talented, ambitious, and hard-working individuals ready to build the future of wellbeing with us. If you’re excited by challenges, dream big, and want to do your life’s best work, we want to hear from you.

About the role

This is a crucial role in the company that is responsible for overseeing the ideation, planning & execution of Healf’s retention strategy. This involves aligning all things to do with the customer, such as CRM, subscription, app and the general customer experience, to optimise CLTV. At first you will be wearing multiple hats at once but as the business grows there is a clear (and fast!)

path to own this area of the business, build a team and become a key player in a rapidly growing multi-million pound e-commerce business.

Location: West London and must be able to travel to the office

Ideal Candidate

• An analytical thinker with the ability to turn complex data into actionable insights and recommendations.
• An inspiring leader who has the ability to lead from the front and bring the best out of their team.
• Has a deep understanding of customer retention and is able to think outside of the box to solve complicated problems.
• Able to think creatively, empathise with the customer and understand the Healf brand.
• Highly ambitious:
  Determined to make an impact and willing to go the extra mile to ensure tasks are executed to a high level.
• Thrives on taking responsibility and initiative, possessing the autonomy to make informed decisions that drive our retention efforts forward.
• Loves learning and is curious about continuous improvement. Able to seek out and implement relevant feedback from colleagues. We see this role rapidly evolving into an executive position.

Key responsibilities

1) CRM Analytics and Strategy

• Take complete ownership of our CRM channel which is currently driving significant revenue for the business. Become familiar with current set-up and identify areas for growth.
• Manage and own the ideation, briefing and execution of the CRM content calendar alongside our marketing team. Work closely with your own team of talented designers and copywriters to launch 5 weekly campaigns/flows to educate customers,…