Retail Client Services Manager - Italy

Job title:

Retail Client Services Manager - Italy Job type:

Permanent Emp type:

Full-time Industry:Retail & E-commerce

Functional Expertise:

Department & Function Language Worldwide rs Salary  type:

Annual

Location:

London, UKJob published:09/10/2026

Job  Description We are looking for a Italian speaking Client Services expert to join our client's retail excellence programme, acting as the direct link between the UK Hub, local market client and in-market partner agency. You’ll manage client activity, campaigns and service delivery across your market portfolio, using your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution.

WHAT YOU’LL BE UP TOAct as the key link between the UK Hub, market client and in-market partner agency

Manage client campaigns, requests, projects and end-to-end service delivery

Provide clear client updates and stakeholder communication in the relevant market language

Track budgets, SLAs and KPIs to drive commercial excellence and service improvement

Influence, inspire and collaborate across teams, agencies and client stakeholders

Identify growth, innovation and best-practice opportunities across the EMEA HubARE YOU OUR CLIENT'S PERFECT PARTNER?

Fluent in English & Italian, both written and verbal

Previous account management or customer-facing experience, ideally across European markets

Able to travel and stay away from home in market for much of the working week (1-3 nights depending on the need and season)
Strong commercial awareness, critical thinking and confidence managing budgets and KPIsExcellent relationship building skills across multicultural, multi-market teams

Proactive, resilient and confident managing multiple projects, priorities and stakeholders WHAT YOU CAN EXPECT FROM OUR CLIENT Competitive Salary: 44,000 - 50,000 Per Annum  + 20% Bonus Company Sick Pay Life Assurance: 4 times your annual salary

Access to a range of discounts and perks across our key partners & beyond

Development Opportunities About Worldwide rs Worldwide rs is a global B2B-oriented recruitment company focused on executive search and specialist recruitment worldwide. We partner with organizations across multiple industries and geographies, helping companies secure exceptional talent while enabling professionals to access career-defining opportunities. With more than 7,000 successful placements and 400+ client partners across 40+ countries, we continue to connect talent and opportunity on a global scale.