Account Manager; Agency Team

Hours: Full time (09:30-17:30 Monday-Thursday, with an early finish Friday)

Location: North London - Hybrid

Where the culture is contagious, the energy is infectious & the campaigns go viral!

Connect Management is a leading social-first creator agency representing over 150+ talents. We've built best-in-class experiences for our clients and are leading a new generation of industry disruptors.

At Connect, we create game-changing social strategies and attention-grabbing content. We build strategic connections between the world's biggest brands and the world’s most relevant social-first talent. With our speed, scale and expertise, we're the all-in-one agency that delivers results. If you're passionate about shaping the future of digital talent and brand partnerships, we want to hear from you!

As an Account Manager, you'll play a key role in delivering outstanding influencer marketing campaigns for our clients.

You'll manage campaigns from brief through to completion, build strong day-to-day client relationships and coordinate closely with creators and our internal teams to ensure every campaign is delivered smoothly, creatively and to a high standard.

Working closely with the Senior Account Manager and Account Director, you'll take ownership of your accounts and campaigns while continuing to develop your strategic, commercial and client leadership skills.

• Build strong, trusted day-to-day relationships with clients.
• Develop a clear understanding of each client’s brand, objectives and campaign goals.
• Act as a reliable point of contact, providing proactive updates and solutions.
• Support the Senior Account Manager and Account Director in developing long-term client relationships.
• Identify opportunities to strengthen and grow client partnerships.

• Manage influencer campaigns from briefing and creator selection through to content delivery, reporting and completion.
• Build clear campaign timelines and ensure deadlines, deliverables and approvals stay on track.
• Coordinate creator communications, content approvals and campaign requirements.
• Manage campaign budgets responsibly and ensure projects remain within agreed scope.
• Collaborate across Creative, Strategy, Talent, Operations and Finance to deliver seamless campaigns.
• Anticipate challenges and proactively find solutions before they impact delivery.
• Lead day-to-day client communication across your accounts and campaigns.
• Run client status calls and provide clear, organised campaign updates.
• Communicate confidently and professionally with clients, creators and internal stakeholders.
• Escalate risks appropriately while taking ownership of finding solutions.
• Ensure clients consistently receive a high standard of service.

• Support campaign reporting and analyse performance against agreed KPIs.
• Turn campaign results into clear insights and actionable recommendations.
• Participate in campaign wash-ups to identify successes, challenges and learnings.
• Contribute to proposals, presentations and pitch decks.
• Bring knowledge of social trends, creators and platform developments into campaign planning.
• Work collaboratively with Account Executives and the wider Agency team.
• Support junior team members with campaign delivery and day-to-day guidance.
• Share knowledge, ideas and best practice across the team.
• Take ownership of your own development and actively seek feedback.
• Contribute positively to Connect's high-energy, collaborative culture.

• Deliver consistently against campaign and account KPIs.
• Maintain strong levels of client satisfaction and retention.
• Develop commercial awareness across your accounts and budgets.
• Spot…