Business Excellence Manager - OBEX

Job Title:

Business Excellence Manager

Location:

London

Competitive salary and benefits

Are you ready to raise the standard of how we plan, engage customers, and launch life-changing oncology medicines to deliver sharper outcomes for patients and the business? With one of the most dynamic pipelines in oncology, we are bringing new science to market s role accelerates that journey by turning strong practice into repeatable, scalable outcomes across our customer-facing teams.

• Excellence Frameworks:
  Define clear, practical standards and ways of working that elevate planning, customer engagement and execution across customer-facing functions.
• Planning Quality:
  Review and challenge brand, medical and functional plans to strengthen customer focus, clarity of priorities and delivery discipline.
• Omnichannel and Segmentation:
  Establish practical best practice for segmentation, customer journeys and omnichannel execution that improves reach, relevance and impact.
• Launch Readiness:
  Set consistent, measurable launch readiness criteria and enable teams to deliver confident, coordinated launches.
• Best Practice Sharing:
  Capture, codify and share strong practice across Marketing, Medical, Sales, Diagnostics and care transformation, driving consistency and scalability.
• Capability Building:
  Identify capability gaps and create targeted interventions that improve how teams plan, engage and execute.
• Tools and Workshops:
  Design and deliver practical tools, playbooks, workshops and guidance that help teams apply excellence frameworks in day-to-day work.
• Stakeholder Partnership:
  Partner with Learning and Capability teams to align priorities, avoid duplication and amplify adoption across promotional and non-promotional functions.
• Global-to-Local Adaptation:
  Bring relevant global, regional and external best practice into the UK context, adapting for local effectiveness and compliance.
• Continuous Improvement:
  Monitor adoption, gather feedback and use evidence to iterate and improve standards, driving measurable maturity gains over time.

• Relevant professional experience in marketing, commercial capability, learning and development, commercial excellence or a related commercial discipline
• Significant pharmaceutical or healthcare experience with direct accountability for brand, medical, business or customer engagement strategy.
• Strong experience in marketing, commercial capability, learning and development, commercial excellence or a related commercial discipline
• Good understanding of pharmaceutical marketing, brand strategy, operational planning and commercial execution
• A strong track record of owning plans, launches or customer engagement activity and improving business, customer or patient outcomes.
• Experience designing and leading capability programmes for marketing, sales or other commercial audiences
• Understanding of digital marketing, omnichannel engagement and use of data and technology in commercial roles
• Experience supporting launches, CRM implementation or adoption, and commercial onboarding
• Experience influencing stakeholders and delivering through cross-functional, regional or global matrix teams
• Experience creating and embedding standards, frameworks, tools or better ways of working across a matrix organisation.
• Credible facilitation, communication, coaching, stakeholder management, planning and project management capability
• Able to balance strategic thinking with hands‑on delivery and measurable improvement.

• Experience as a Brand Lead/manager, Medical Affairs leader, Business Excellence lead or similar business-facing role.
• Oncology or specialty-care experience.
• Experience across both promotional and non‑promotional functions.
• Custome…