Client and Brand Insight Specialist

The Role Independently lead client and brand insight projects that strengthen audience understanding, inform strategic decisions and improve business and marketing outcomes. Act as a subject‑matter expert, turning research, data and performance metrics into clear recommendations and practical action. In this role you will Lead insight work streams Independently design and deliver moderately complex client, brand and strategic research projects, from defining the business question through to recommendations and action.

Own brand measurement Lead brand tracking and related research programmes, ensuring robust methodologies, consistent reporting and clear understanding of the drivers of awareness, consideration, trust and advocacy. Manage stakeholder engagement, results presentations and action tracking. Measure and monitor performance Define appropriate success measures, maintain dashboards and reporting frameworks, identify material changes in performance and provide clear recommendations based on findings.

Generate integrated insight Combine brand, client, market and business evidence to identify opportunities and risks, translating complex information into concise, decision‑ready recommendations. Influence stakeholders Build strong partnerships within and beyond Marketing, using insight and expertise to influence decision‑making and challenge assumptions constructively. Manage delivery and risk Balance competing priorities with limited supervision, anticipating risks and implementing appropriate mitigations to ensure successful delivery.

Manage research partners Brief and oversee external agencies, providing constructive challenge and ensuring high‑quality, timely and commercially relevant outputs. Improve insight capability Drive improvements to research, measurement, reporting and knowledge‑sharing processes, while supporting colleagues in the effective use of insight.

• Brand tracking dashboards and performance reports
• Strategic research programmes and insight work streams
• Integrated analysis and executive‑ready recommendations
• Agreed success measures and action plans
• Stakeholder presentations, workshops and immersion sessions
• Agency briefs, research deliverables and quality assurance reviews

• Insight informs business, marketing and client decisions.
• Reporting provides a clear and consistent view of performance against agreed objectives.
• Recommendations result in defined, trackable actions.
• Brand and strategic projects are delivered to a high standard, with risks managed effectively.
• Stakeholders view the role as a trusted source of expertise, insight and constructive challenge.

• Strong experience in client insight, market research, brand measurement or related disciplines.
• Proven ability to lead qualitative, quantitative and mixed‑method research projects independently.
• Strong analytical skills, including performance measurement, trend identification and interpretation.
• Ability to translate complex evidence into clear, practical and commercially relevant recommendations.
• Strong stakeholder management, agency management and project management skills.
• Experience in financial services, regulated environments and/or European markets is desirable.
• Comfortable using AI‑enabled tools to improve research, analysis and productivity.

Vanguard is not offering visa sponsorship for this position

This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday)

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests…