Market Research Lead

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Train liners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Our Brand Insight & Effectiveness team helps Trainline stay close to its customers by delivering high-quality research, clear insight and commercially grounded recommendations across our UK and International markets. The team plays an important role in shaping customer-first thinking, helping colleagues understand audiences, evaluate brand and marketing performance, and make confident decisions based on evidence.

As Market Research Lead, you will bring strong quantitative research expertise and a curiosity for how AI-led approaches can improve the way we work. You will lead a varied range of research projects, partner closely with Brand, Marketing, Data Science, UX Research and Effectiveness teams, and help the business turn insight into action across multiple markets.

• Lead quantitative market research projects from brief through to delivery, including survey design, methodology development, analysis and reporting across areas such as audience segmentation, concept and creative testing, brand health tracking and campaign evaluation.
• Own and evolve key reporting outputs, including the Brand Tracker, ensuring stakeholders are engaged, informed and able to use insights confidently in their decision-making.
• Analyse and interpret data independently and in partnership with teams such as Data Science, UX Research and Marketing Effectiveness, bringing together multiple sources of evidence to create clear, actionable narratives.
• Identify opportunities to use AI-led approaches to improve research quality, efficiency and insight generation, helping the team test new ways of working while maintaining strong research standards.
• Work closely with Senior Brand Managers, Brand Directors and wider Marketing teams to ensure brand and marketing strategies are grounded in relevant customer insight and robust data.
• Manage third-party research suppliers across qualitative and quantitative projects, from briefing and relationship management through to delivery, budget tracking and ensuring outputs meet business needs.
• Proactively spot opportunities where research can help answer business questions, shape decisions or unlock a deeper understanding of customers, markets and campaign performance.
• Support non-research colleagues by building simple processes for self-service projects, such as creative testing, and helping wider teams engage effectively with existing research and data sources.
• We'd love to hear from you if you have...
• Significant hands‑on experience in a market research role, either agency‑side, client‑side or through an equivalent background, with strong quantitative research capability.
• Experience implementing, experimenting with or a…