Volunteer Support Assistant

Title Volunteer Support Assistant Location Kenwood House, Hampstead, London, NW3 7JR
Salary From £26,280 p.a. d dependent on skills and experience / 36 hours per week / Permanent Job type Permanent

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a Volunteer Support Assistant to join our team at Kenwood House, London. The role is full time. You'll be on a full time basis, working 36 hours per week.

• Salary from £26,280 , depending on skills, experience and location
• 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
  
  An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

This is a great opportunity for someone passionate about heritage, community engagement, and volunteer coordination, who will help the Volunteer Manager in managing over 500 volunteers. The role offers the chance to contribute to one of London's most iconic historic houses, gain hands‑on experience in volunteer management, and be part of a team that brings history and art to life for diverse audiences.

As Volunteer Support Assistant, you will help the Volunteer Manager in managing over 500 volunteers.

You will support the planning, coordination and administration of the volunteer programme, ensuring volunteers are effectively recruited, trained, rostered and supported across the site. You will also maintain accurate records and ensure all volunteer‑related processes meet organisational, financial and compliance requirements.

• Experience in a similar administrative or coordination role
• Strong organisational skills with the ability to manage competing priorities
• Experience of diary management, scheduling or rostering
• Advanced working knowledge of Microsoft Office

Interviews will be held on 13th March at Kenwood House.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Joyshree Saikia, Volunteer Manager  No agencies please.

Find out more about us and what we do:  You can also meet some of our people and hear about why they enjoy working with us:

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally.

These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

You will need to refer to the following documents when completing your application.