Senior Volunteer Manager

Job Title: Senior Volunteer Manager

Reporting To: Head of Volunteering

Salary Range: £40,00 - £45,000

Contract Type: Permanent

Direct Reports: 7 situated across England.

Location: London, Hybrid with frequent travel to sites across England.

Hours/Days per week:35 hours per week, 9am - 5pm, Monday - Friday.

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.

We're about fuller plates, fuller communities, and fuller lives.

We are looking for the Senior Volunteer Manager to play a key role in working as part of a team to grow and improve our volunteer programme. Thousands of individuals volunteer regularly across Felix's four depots, three food production sites and Felix's UK's three regional centres and, with a smaller number in Fundraising and other teams. We aim to improve our volunteer programme, as well as develop new opportunities, and make Felix a great place to volunteer.

The post holder will have five primary focus areas:

• Manage the development of individual volunteering at Felix, initiating and overseeing improvement projects and new opportunities and considering both volunteer experience and operational practicality.
• Line manage and continue to build, develop and support a team of seven. Lead on agreeing team and individual goals and priorities and oversee the team's work.
• Support the team to develop site strategies to grow and improve our volunteer program and manage issues and opportunities at a local and tactical level.
• Collaborate with members of the operations team and other Felix colleagues to continue to integrate the volunteering team within Felix's work, champion a 'one-team' approach.
• Collaborate with the Head of Volunteering, Volunteer Development Manager (Network) and Group Volunteering Manager on strategy and improvement projects

• Manage seven Volunteer Managers, providing leadership and development opportunities and leveraging their expertise.
• Lead and manage team collaboration, development, communication, and resource distribution.
• Ensure that change management principles are utilised successfully to bring the team together post merger.
• Assist Volunteer Managers in integrating into site teams and fostering productive relationships, championing and facilitating a collaborative 'one team' approach.
• Support Volunteer Managers in implementing strategies which promote volunteer recruitment, retention, and engagement.
• Oversee the involvement and experience of individuals who volunteer with Felix regularly, aligning their needs, skills and motivations with those of volunteer-involving teams.
• Work with colleagues to plan, set goals, make data-driven decisions, monitor progress, and report on volunteer recruitment and retention.
• Initiate, manage and collaborate on improvement projects and new processes, particularly in Felix's depots and kitchen.
• Support Volunteer Managers in resolving volunteer issues, escalating to the Head of Volunteering when necessary.
• Lead the implementation of volunteer-related policies and continuous improvement initiatives locally.
• Assist Volunteer Managers in organising local volunteer events.
• Network with external stakeholders to promote the Felix Volunteer Program and integrate best practices.
• Perform additional duties as needed during the absence of volunteer management team members.

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties…