Disability Access Officer Job London area,Greater London England UK,Non-Profit & Social Impact

JOB TITLE: Disability Access Officer (DAO)

DEPARTMENT: Communications

DIRECT REPORTS: None

LOCATION: Main Locations:
Stamford Bridge

CONTRACT: Permanent - Full Time

JOB FUNCTION: Working closely with key internal stakeholders, this role will champion disabled supporters and visitors, drive innovation and change, and promote disability awareness and inclusion across the Club.

The role will aim to

Strengthen links between clubs and their disabled fans
Diversify their fan base by engaging historically underrepresented groups
Enhance the matchday experience in partnership with disabled fans
Ensure projects are improving the communication between disabled fans and their club

MAIN RESPONSIBILITIES

To be the Club’s appointed Disability Access Officer, as defined by the responsibilities set out in the Premier League guidance and for the purposes of UEFA Licensing
To have a clear and precise understanding of all existing relevant legislation, guidelines, and best practice, including the Equality Act 2010 and the Accessible Stadia Guide
To work closely with the Disability Liaison Officer, managing relationships and communication with disabled supports and other Premier League clubs.
To lead and manage the Matchday Access help point
To keep up to date with new legislation, good practice guidance, and innovation in the accessibility space
To build relationships with the Chelsea FC’s disabled supporters, developing a collaborative approach to the improvement of facilities and services for disabled supporters and visitors
Lead the consultation and on-going dialogue between all disabled people, associations, groups, and the Club
To promote the needs of disabled people within the club and “champion” disability issues and highlight the business benefits of creating and maintaining an accessible stadium
To work with the Operations team to ensure that the club and/or stadium undertakes regular professional access audits and develops an Access Statement
To liaise with other club DAO’s, and external organisations such as Level Playing Field, UEFA, Premier League (and other relevant organisations) and encourage the sharing of good practice solutions and relationship building
To work with the club to develop and deliver on projects and initiatives as they relate to disability and inclusion
To provide guidance to the ticket office on the policy and management of disabled persons tickets
Participate in conferences / meetings between DAOs across other clubs, shadow visits at other stadiums and further events with training and networking purposes
The DAO shall be expected to attend match days regularly (both at home and away) to act as a contact person for disabled fans, helping to improve their match day experience.

For home matches, tasks may include

Coordination with other matchday club staff ahead of the match e.g. the Supporter Liaison Officer, the Safety Officer, Safeguarding lead
Provision of relevant matchday information to the visiting team DAO, in good time ahead of the match
Meeting the visiting team DAO before the match and supporting their requirements
Being available and contactable, before, during and after the match for any disabled fans queries and feedback
Attend pre match safety briefings including those including Visiting Club Support staff

For away games, tasks may include

Contacting the away club DAO ahead of the match to collect all relevant matchday information
Clarifying in good time the ticket allocation and policies for disabled fans
Communication of all relevant matchday information on the club website, via newsletter and other media channels as early as possible ahead of the match
Being available and contactable, before, during and after the match for any disabled fans queries and feedback
Working with relevant…