Network and Impact Manager

Location:

London/Hybrid. The role is based out of our London Bridge office. Weoperatea hybrid working practice and expect the individual to be in the office for 2 days a week.

Head of Impact and Fundraising

Charity Network Coordinator

Fornearly 30years, In Kind Direct has been at the forefront of product redistribution in the UK, ensuring that no onemisses out onlife’s essentials. Founded by HM The King, we partner with leading brands and retailers to channel everyday goods—hygiene items, household products, toys, clothing and more—to our network of over 6,000 charities, community groups,foodbanksand schools. Every week, we help more than half a million people in need.

Yet, poverty and exclusion remain as key challenges within the UK, andwe’reon a mission to reach even more people with more products.

We work with kindness, togetherness and integrity, and drive innovation.

We areseekingan adaptable, enthusiastic self-starter to join our dynamic and passionate team with responsibility fortruly understanding the needs of our network and how we can best support them with essential products to help people live well.

This role will represent the voice of our network and the end users they support, developing and implementing strategies at In Kind Direct to increase value and engagement, and strengthen our social impact together.

• Insight and Evidence
• Represent the voice of our network and the end-users they support in our planning,evaluation sand decision-making.
• Lead on network insights gathering,data analysis and visualisation,andinterpretingfindingsintoconclusions and recommendations, using for example,surveys,CRMdata,Network Ambassadoronlinemeetingsand Network  Insights Panel consultations.
• Proactively contribute to improvements in the customer journey for network partners – from registration through to fulfilment.
• Support our collaborative ways of working with VCSE sector and other infrastructureorganisationstomeet immediate need,deepenimpactandsupport longer-term solutions.
• Help scope, test and implement CRM enhancements to improve how we gather insights and measure impact.
• Source, analyse and share relevant external social research and sector intelligence to help ensure organisational decisions and programmes are also informed by external insights, emergingtrendsand best practices.
• Develop and implement strategies to increase network engagement including visits, volunteering,webinars and spokesperson activities, that inspire our network to tell the story of our impact together.
• Lead on network recruitment and retention.
• Day to day management, evaluation and reporting for funded projects that use insights, research, and partnerships to get the right products to more people through network partners.
• Test, implement and embed digital assets management tools and processes.
• Act as an ambassador for In Kind Direct at external events.
• Line manage the Charity Network Coordinator.

• Oversee and help producea regular newsletter and ad hoc emails to involve the network more in advocacy, impactstorytellingand direct action with us.
• Oversee and help produce other network communications and content including service emails and FAQs to improve the service they experience from us.
• Oversee network registration and renewal processesandcomms,andactas a point ofescalationforour Customer Service team.
• Manage and develop our network compliance policies and processes, safeguarding quality and integrity while driving efficiency and systems ‑ enabled automation. Act as a point of escalation.
• Ongoing relationship and community building with network partners, including regular proactive outreach,visitsand…