Accessibility & Community Executive

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* Job Title:

** Accessibility and Community Executive            
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* Reports to:

** Accessibility Senior Executive & Community Outreach Office
** Location**:
Vantage, London                            
** Department**:
Fan and Community Relations
** Salary:**                              £30,000 per annum
** The Club
** Brentford FC is a bit different from other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.We play in a new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.
** Job Overview
** The successful candidate will support Brentford FC's accessibility and community objectives, helping ensure the Club remains inclusive, accessible and connected to its diverse supporters and local communities.

They will support disabled supporters through accessible ticketing, matchday experiences and engagement initiatives, while contributing to the ongoing improvement of accessibility across the Club.

The role will also support community engagement activities, building positive relationships with local communities and delivering fan engagement campaigns and events that introduce new audiences to Brentford FC, including matchday support at Wheatsheaf Park and Honey croft, home to our under-21s, under-18s and women's  addition, the successful candidate will act as a designated fan and community relations representative at selected matches and events, ensuring safeguarding standards are upheld and concerns are escalated appropriately.
** Key Responsibilities
** In terms of accessibility, the successful candidate will:
* Act as a primary point of contact for disabled supporters, providing advice, support and assistance with enquiries and ticketing processes.
* Support the planning and delivery of accessible matchday experiences for disabled supporters, including home and away fixtures.
* Assist in managing relationships with the Brentford Disabled Supporters Association and other accessibility stakeholders.
* Support consultation and engagement initiatives with disabled supporters to gather insight and feedback.
* Monitor and respond to accessibility enquiries, ensuring timely, professional and high-quality responses.
* Support the delivery of accessibility projects and improvements across Club facilities, digital platforms and supporter services.
* Assist in ensuring compliance with the Accessible Stadia Guide, Equality Act 2010 and other relevant accessibility requirements and  terms of community, the successful applicant will:
* Support the delivery of our community outreach programme, including delivering events, school visits, stadium experiences and engagement activities such as workshops and presentations for young people
* Build personal relationships with schools, grassroots clubs and community groups to enhance the reputation of the club locally through regular communication and in-person visits.
* Assist in developing initiatives that introduce new audiences to the Club and strengthen community relationships.
* Support fan pathway opportunities, connecting community participants with matchday experiences at Wheatsheaf Park and Uxbridge FC and support community ticketing initiatives.
* Assist in delivering supporter and community engagement campaigns aligned to Club priorities, including women's football, academy activity and inclusion  addition, the successful candidate will:
* Act as the Club's designated fan and community relations representative at matches held at Wheatsheaf Park and Uxbridge FC where required.
* Support other projects across the Fan & Community Relations team as required.
** Specialist Skills/Knowledge
*** Good understanding of accessibility principles and inclusive service delivery.
* Strong written and verbal communication skills.
* Ability to engage in effectively with a wide range of audiences.
* Competent IT skills, including Microsoft Office applications.
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