Family Liaison Manager

We are seeking a Family Liaison Manager to lead on developing our approach to managing & maintaining relationships with the charity’s key stakeholder – childhood cancer patients & their families. This will involve reinventing their experience engaging with the charity, ensuring they are aware of our family welfare offering and launching a patient/family involvement group to ensure their perspective is central to the work of the charity.

This is a new role within the charity and aims to position us as a ‘go to charity’ for patients and families at any point of the experience. This is an exciting opportunity to expand and develop this ground breaking service into the future and to interact with and help those experiencing childhood cancer.

Children with Cancer UK

Children with Cancer UK is a leading children’s cancer charity dedicated to raising and investing funds into vital specialist research to save the lives of children with cancer. Our mission is to improve survival rates and the quality of survival in young cancer patients and to find ways to prevent cancer in the future. What began as a small memorial charity in 1988, has evolved into a major force raising more than £300 million and investing in over 200 research projects to help fight the injustice of cancer in children.

• Work with the Welfare committee to establish, implement and review the charities Family Welfare strategy.

• Be the face of Children with Cancer UK to the families we support, building long-term relationships with them and establishing trust and confidence, ensuring support is always fit for purpose.
• Act as a long-term point of contact for advice, information and opportunities for connection. Offer practical support to patients and their families, making initial and ongoing contact to Children with Cancer UK’s new family sign ups.
• Manage external relationships with organisations we partner with to develop our family welfare service. For example, Spread a Smile and Beads of Courage.
• Work closely with the Marketing and Communications team to identify patient stories to be captured for our website and marketing materials.
• Market and recruit families to visit the charity’s new retreat venue in Yorkshire with occasional travel to the venue. Act as a family liaison in the buildup, during and after their holiday, to ensure a positive experience.
• Attend identified conferences that will help promote our offering to the stakeholders in the sector

• Manage a database of families who we support, collect essential data and ensuring this is inputted into Children with Cancer UK’s database systems and provide analysis.
• Build up a good knowledge of childhood cancer – keeping up to date with knowledge and trends.
• Guide families to the support and information is available to them, identifying opportunities to further improve our service offering and escalating to the relevant teams.
• Devise tools to market CwC UK’s Family Welfare offering, including the rollout of new services.

• Devise tools to market CwC UK’s Family Welfare offering, including the rollout of new services.
• Building and defining role/objectives of a unit of patients and their families who have been impacted by childhood cancer and defining a remit for this group within the context of the charity.
• Ensuring the patient voice is integrated across functions – research, marketing, fundraising etc
• Creating opportunities to convene this community via the charities activities such as grant calls, research events and fundraising events.
• Ensure Children with Cancer UK policies and procedures (including safeguarding), are always upheld, and a high quality and personal service is…