Endoscopy Patient Access Coordinator

We are looking for a dedicated, enthusiastic and driven individual who has relevant experience leading individuals and teams. The successful candidate must have excellent interpersonal skills, be proactive in their approach with great organisational skills. They will have a focus on teamwork and be able to manage their own workload and priorities. They will be a clear and tactful communicator with the ability to develop strong working relationships with a wide range of people.

They will have a mature attitude with good problem‑solving abilities and a flexible, can‑do approach.

Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.

An exciting opportunity has become available in the Endoscopy Department as Patient Access Coordinator. These roles are excellent opportunities for those looking to develop experience in waiting list management, inpatient pathways and booking endoscopy theatre lists and mainly working at Endoscopy Reception.

The Patient Access Coordinator will be the first point of contact for patients and service users providing in‑depth knowledge and liaising closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

Endoscopy is a fast‑paced, complex department which delivers diagnostic and therapeutic day case procedures for patients. The department sees a high volume of patients per week and efficient coordination of the administrative team to book endoscopy appointments and manage waiting lists is essential. This includes tightly managing waiting times against the national six‑week standard for diagnostic procedures.

The post will require working Saturday and Sunday each month per rota.

Endoscopy is delivered by a diverse multidisciplinary team and good engagement with staff across nursing, medical and decontamination professional groups is required. The department also has a strong focus on continuous improvement and implementing improvement methodology throughout endoscopy.

For further details / informal visits contact:
Name:
Moses Akinkelly

Job title:

Team Leader
Email address:
Telephone number:
gstt.endosc