Registered Veterinary Nurse; RVN –Weekend Digital Triage East not remote working

Overview

Our Digital Registered Veterinary Nurses (Digi RVNs) are the backbone of our digital triage service. They provide clinical nursing advice and client care via call and Whats App, they support new clients through their first steps with Hello Vet and assist with appointments, referrals, and product requests. Our Digi RVNs work closely with our in-clinic teams and Digital Client Care Associates to ensure an exceptional client experience and a high standard of patient care.

This isn’t your average nursing role, your skills and knowledge will be utilised fully as you help to deliver a cutting-edge digital service that supports and enhances in-clinic care.

Hello Vet is built upon a simple principle;
We believe that if we create the best place for our team to work, we’ll also create the best place for pets to receive care. We know the best care is delivered by happy, well-supported teams who are able to build personal, collaborative relationships with their clients. That’s why we allow clients to message our team any time, and even support their pets during procedures.

We aim to restore the personal bonds that should underpin a client s relationship with their vet practice.

Our clinics are purpose-built to facilitate best-in-class care, catering for the needs of the veterinary team just as much as pets and owners. With a deep commitment to our people and technology-forward approach, we’re building the next generation of general practice veterinary care.

This role will require 1:2 weekends  Sat/Sun + 4-10 hours in the week (we can be flexible)

Please note this role is non-hands on clinical and also is working from our office in Hackney and not remote working.

• Work collaboratively within the in-clinic team and Digital Client Care Associates to support clients and patients digitally
• A flexible working environment where you can make a real impact on client experience and patient care
• A bespoke technology platform built to reduce the time you spend on admin and allow seamless communication between the clients, the digital team and the clinic floor
• An unlimited CPD budget and a wealth of career growth opportunities
• A locally engaged organisation constantly evolving to build a better workplace for all
• Thoughtful onboarding and training
• A vibrant, supportive culture made up of people who are all here to change veterinary medicine for the better

• £33,000 - £37,000 (pro rata/ FT) annually, depending on job-related knowledge, skills, and experience
• 5 paid CPD days per year (pro rata/ FT)
• Wellbeing support including paid lunch breaks, free lunch and snacks, Employee Assistance Programme (EPA) and mental health first aiders
• Free veterinary care for your pets and cost-price medications

• A qualified RVN with strong clinical and communication skills
• Passion for digital innovation in veterinary care
• Calm, organised, and proactive
• Able to work both independently and in a collaborative team

We are so proud of our amazing team and the outstanding care we have already delivered. For us, treating pets and people better is not just about taking care of the animals and clients; it’s also about taking care of each other and maintaining a healthy work-life balance. We believe in fostering a diverse, supportive environment where everyone feels valued, respected, and encouraged to grow and flourish, and this is achieved by looking out for one another and celebrating each other s successes.