Quality Assurance Analyst; Financial Crime

What We’re All About at Kroo

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals.

We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

We are a multidisciplinary team of seasoned professionals from technology, banking, customer experience, marketing, and legal backgrounds, all united by a shared passion for the company’s mission. Driven by collaboration, we are building the world’s leading social bank, with a diverse group of inquisitive individuals focused on understanding customer needs and behaviours. This allows us to develop innovative products that create lasting, positive change in people’s lives.

As part of this mission, our Fin Crime Operations Quality Assurance function works in close partnership with the Training team, forming a cohesive “Fin Crime Operations Quality & Training” unit to ensure excellence in everything we do.

• Learn the processes and procedures of the financial crime team.

• Create QA scorecards for financial crime processes in line with the QA Framework
• Carrying out regular and ad-hoc Quality Checks (QC) on both financial crime analyst’s work and the Fin Crime Operations processes themselves
• Conducting a root cause analysis to understand issues and identify areas for improvement.
• Write clear QA summaries, along with detailed feedback for financial crime and the Team Leaders as part of their ongoing performance management.
• Support the training needs of the Fin Crime Operations teams by delivering regular and ongoing coaching and quality training sessions to improve the performance of individual analysts and the wider Fin Crime Operations Team.
• Develop QA MI and provide feedback to the relevant stakeholders on a regular basis.
• Articulate QA findings to senior stakeholders in regular QA meetings.
• Helping the team to improve internal processes by applying best practices.

The Kroo is growing and we’d love to hear from you if you’re interested in joining us on our journey!

While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:

• Learning all the procedures of the fincrime team
• Supporting the execution, maintenance and integrity of the Kroo Assurance Framework.
• Carrying out regular and ad-hoc Quality Checks (QC) and conducting a root cause analysis to understand issues and identify areas for improvement.
• Sharing the Quality Checks and analysis feedback to the Analysts and the Team Leads as part of their ongoing performance management.
• Delivering ongoing coaching and quality training sessions to improve team’s and individual’s quality performance.
• Produce QA MI and provide feedback to the relevant stakeholders on a regular basis.
• Helping the team to improve internal processes by applying best practices

• Experience in a similar role within a fintech or financial services environment
• Good AML knowledge and understanding of compliance and regulatory requirements within financial services.
• Strong attention to detail and analytical skills.
• Be able to interpret data/MI and provide feedback to improve business processes.
• Have experience providing tailored feedback to team members.

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• People screen interview - 30 mins
• Technical interview challenge with the hiring manager - 45 mins
• Head of division interview - 45 mins

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our…