Quality Manager

Chopstixis part of QSRP (Quick Service Restaurant Platform ), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK.

So, are you ready to dive into a career that's as exciting as our menu? Click that "Apply Now" button faster than a fryer heats up!

Field‑Based | Supporting Stores Across the UK

Join one of the UK’s fastest‑growing restaurant brands and help drive exceptional food quality and safety across every Chopstix kitchen.

We’re looking for a passionate and people‑focused Quality Manager to support our Head of Food and play a pivotal role in protecting food quality, technical compliance, and brand integrity. This is a field‑based role, spending most of your week in stores, coaching teams, reviewing standards, and ensuring our ingredients, processes and product quality remain safe, legal and consistently excellent.

As our Quality Manager, you will be the on‑the‑ground guardian of food quality and safety across Chopstix. Your responsibilities include:

• Ensure compliance with all legal, technical and food safety standards across stores, ingredients, suppliers and platforms.
• Conduct regular audits of stores, products and processes, reporting risks and driving corrective actions.
• Monitor supplier compliance and certification, ensuring ingredients meet specifications.

• Act as a brand ambassador, reinforcing Chopstix’s food culture and helping teams understand the “why” behind high standards.
• Drive improvements in quality consistency and reduce food‑related complaints through coaching and influence.

• Analyse trends, escalate concerns, and help shape best practice across the business.
• Support with ingredient checks, menu inclusion quality standards, and technical documentation accuracy.
• Work closely with Operations, Food, and Risk teams to improve food culture, allergen awareness and team capability.
• Coach store teams to uplift knowledge, confidence and ownership of food safety.

Experience in food manufacturing or restaurant/QSR industries.

Strong understanding of quality assurance and technical standards (BRCGS Food Safety knowledge ideal).

Food Safety Level 3 (desired).

Excellent communication, influencing and coaching skills.

Strong attention to detail, organisation and the ability to prioritise effectively.

A proactive mindset with a passion for improving food culture and standards.

You will help ensure Chopstix operates safely, legally and with integrity as we continue to scale. Success looks like:

• More consistent product quality across all stores
• Stronger food culture and safety awareness
• Higher operational engagement and confidence
• Improved brand integrity and reduced quality complaints

Lead the Way – you show initiative and champion high standards.
Take Pride – you care deeply about food quality and safety.
All In Together – you collaborate, coach and support teams.
Quick to Shift – you act fast, adapt easily and solve problems.

• Contribute to our mission of becoming the market leader in QSR sector
• Plenty of career growth opportunities across all our international head quarters
• Become part of a company where learning and development is in the heart of the culture
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
• We care about diversity, equity and inclusion and make everyone feel equally welcomed

You also get these benefits:

• Expense card
• Private Medical
• Life assurance
• Critical Illness cover
• Fr…