Assistant Quality Manager

Overview

The Bread Factory is Londons leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAILs Bakeries nationwide. As our teams grow, we seek our next Assistant Quality Manager to join our Technical team.

We Care About a Job Well Done We are committed to quality and doing things the right way, not the easy way. Since 1993, we have championed traditional baking with the finest ingredients and techniques.

We Care About Baking We take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are passionate about our products and share knowledge among the team.

We Care About Each Other We act with respect, empathy, and support to our employees, neighbours and customers.

We Care About Community We minimise unsustainable practices and reduce waste while continuing to provide nutritious high-quality food.

We Care About Nature We are committed to sustainability across our supply chain, from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.

• Support and deputise for the Quality Manager, acting as the site quality lead when required.
• Maintain, review, and continuously improve the site Quality Management System (QMS).
• Ensure ongoing compliance with BRC, HACCP, legal, and customer requirements.
• Plan, conduct, and report internal audits in line with site and group audit schedules.
• Lead and present full traceability exercises, including forward, backward, and mass balance.
• Support preparation for and participation in external, customer, and certification audits.
• Act as the primary site technical contact for customer queries, specifications, artwork, labelling, and allergens.
• Investigate customer complaints and quality incidents, completing root cause analysis and corrective actions.
• Prevent the release of non-conforming product and manage deviation and concession processes.
• Coordinate supplier non-conformances and ensure timely and effective corrective action closure.
• Manage site product sampling plans and coordinate microbiological, nutritional, and chemical testing.
• Review, trend, and analyse testing results and escalate risks where appropriate.
• Compile, analyse, and report site KPIs, supporting actions arising from trends and performance reviews.
• Deliver food safety, quality, and QMS training to operational teams.
• Coach and support QA team members, contributing to capability development and succession planning.
• Support continuous improvement initiatives across quality, food safety, hygiene, and compliance.
• Ensure accurate document control and timely communication of quality information across the site.

• Degree or equivalent qualification in Food Safety, Food Science, or a related discipline.
• Minimum of 2 3 years experience in food manufacturing within a technical or quality role.
• Level 3 HACCP and Food Safety qualification.
• Internal Auditor qualification (Lead Auditor desirable).
• Strong working knowledge of BRC standards and customer codes of practice.
• Experience managing customer complaints, audits, and non-conformance investigations.
• Strong root cause analysis and corrective action skills.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Office, particularly Excel for data analysis and reporting.
• Ability to work independently and make quality-related decisions within scope.

• Fresh bread daily to take home to enjoy with family and friends.
• 50% discount at GAILs and 40% off at The Bread Factory & The Flour Station Markets.
• 25 days holiday + bank holidays
• Discounts and Savings from high-street retailers and restaurants
• 24-hour GP service
• Cycle to work scheme