Global Quality Assistant Manager

About the Role

Charlotte Tilbury Beauty is looking for an enthusiastic and passion‑driven Quality Assistant Manager to join the Global Quality team based in London. The role is accountable for managing product quality for Makeup and Skin care categories and contributing to the delivery of high‑performing, high‑quality products in the industry.

• Lead and coordinate quality activities for new NPD projects.
• Design and evaluate stability and compatibility studies and other relevant tests.
• Define defect range boards for finished goods, review and approve product specifications, attend line trials, approve trial reports, and sign off development and mass production samples.
• Issue internal finished goods specifications.
• Review and issue certificates of analysis and other QC documentation on a weekly basis for international markets (e.g., India, Indonesia, US).
• Organise inbound inspections and prepare documentation for global warehouses in accordance with AQL international standards.
• Monitor and evaluate testing results with external laboratories for new developments and existing products.
• Support colour matching and colour approvals when required.

• Manage non‑conformities, changes and improvement plans (corrective/preventive).
• Prepare quarterly quality KPI updates.
• Monitor monthly customer complaints and product return trends.
• Ensure customer complaints are managed effectively and escalated when necessary.
• Maintain the QMS software, keeping documents and information up to date.
• Issue and circulate SOPs, work instructions and protocols.
• Participate in the evaluation and qualification of critical suppliers.

• Reporting to the Global Quality Manager.
• Partnering with NPD, Packaging, Supply, Commercial and Procurement teams.
• Interacting daily with contract manufacturers and packaging component suppliers.

• Bachelor’s degree in Chemistry, Pharmacy, Engineering or another related scientific field.
• Significant experience in a quality role within the cosmetics industry.
• Good understanding of formulas, cosmetics development and production.
• Knowledge of cosmetic regulations (e.g., EC 1223/2009, FDA cGMP, CSAR) and international quality standards (ISO 9001, ISO 22716, ISO 2859).
• Proficiency in Microsoft Office (Excel, PowerPoint, project tools).

• Strong analytical approach and problem‑solving skills.
• Excellent attention to detail, comfortable in a fast‑paced environment and passionate with a “can‑do” attitude.
• Self‑motivated and committed to delivering results.
• Passionate about the cosmetic industry and quality processes.
• Demonstrates a commitment to growth and self‑development.

• Hybrid working model with flexibility.
• 25 days holiday (plus bank holidays) plus an additional day to celebrate your birthday.
• Inclusive parental leave policy for all parents and carers.
• Financial security and planning with pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connections with colleagues.
• Dog‑friendly days and spaces.
• Generous product discount and gifting.

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, the brand has revolutionised the beauty industry, breaking records across countries and channels, and scaling h a global presence in 50 markets and a team of over 2,300 employees, the company values innovation, inclusivity, and a collaborative culture.