Complaints Quality Officer

We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.

Abri’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.

The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing the contact history and draft communications to customers to ensure we’re addressing their concerns in the right way. The role focuses on achieving fair customer outcomes through complaint handling, whilst ensuring we maintain and adhere to the standards set by Abri’s brand values and the Housing Ombudsman.

You will own the quality control check process for the whole Customer Relations Team, as part of the Quality Control Framework and support Team Leaders and Customer Relations Managers with quality assurance activity.

If this sounds like the opportunity you’ve been looking for and want to join a team as customer‑focused and dynamic as you, we’d love to hear from you!

We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early so be sure to apply today so you don’t miss out!