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Customer Complaints Quality Lead

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Abri Group
Full Time position
Listed on 2026-06-06
Job specializations:
  • Quality Assurance - QA/QC
Salary/Wage Range or Industry Benchmark: 125000 - 150000 GBP Yearly GBP 125000.00 150000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

Abri Group in Greater London is seeking a Complaints Quality Officer to enhance complaint handling and uphold standards within the Customer Relations Team. This role involves reviewing customer interactions and ensuring responses meet Abri's brand values and the standards of the Housing Ombudsman.

As part of the Quality Control Framework, you will take charge of quality assurance activities, helping to achieve fair outcomes for customers.

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