Quality Technologist – Customer Pillar

Quality Technologist – Customer Pillar (Full-time, Permanent)

Hybrid – 2 to 3 office days, Central London

Unlock your potential with Prinova

We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world’s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers.

We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.

This role focuses on completing questionnaires and customer queries.

• Personal growth, including training and development opportunities
• Health Cash Plan
• Subsidised gym membership
• Discretionary Bonus

• Complete customer questionnaires daily based on regulatory and supplier information available.
• Respond to technical queries from customers & suppliers related to our ingredients, as well as quality and food safety.
• Execute & participate in projects identified by the business for a continuous improvement of the Quality Management System.
• Taking part in the KAM team.
• Support all other Quality department tasks according to workload and priorities, such as:
• Arranging 3rd party laboratory analyses
• Updates and reviews of product documentation, including specification, COA, SDS, allergens, GMO, animal feed labels, packaging, HACCP, etc.
• Reviews of Standard Operating Procedures and other controlled documents
• Questionnaires and statements for customers
• Training & presentations
• 3rd party & Customer’s audit/ visits

• Great understanding of Quality (Technical) requirements and standards of the food industry: HACCP, BRC Food or Agents and Brokers, FAMI‑QS (animal feed), Organic / BIO, Kosher, Halal, ISO 9001.
• Over 3 years of experience in a Quality, Technical or R&D role in the Food, Ingredients or Supplements industry.
• Some experience in auditing.
• Some experience in resolving non-conformances or complaints.
• IT literate with proficiency in Microsoft Office applications. Especially in Excel.
• Experience working with retail online specification systems is desirable, but not essential (QADEX, Hamilton Grant etc.)
• Food legislation / Food labelling training or understanding is essential.