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London- Customer Care Quality Analyst – Data-Driven QA
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-23
Listing for:
BritBox
Full Time
position Listed on 2026-06-23
Job specializations:
-
Quality Assurance - QA/QC
IT QA Tester / Automation, QA Specialist / Manager
Job Description & How to Apply Below
Location: Greater London
Brit Box is seeking an experienced Quality Analyst for its Customer Care team to enhance service quality and customer experience. This role involves evaluating agent performance, developing evaluation frameworks, and collaborating with various teams.
You will provide feedback to drive agent development, report on performance, and ensure consistency in evaluations. A proven background in customer service and quality assurance processes is essential for this position.
The role offers flexibility with occasional travel and may require work outside standard hours to collaborate with global teams.
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