Quality & Compliance Manager

Job Title

Quality & Compliance Manager

Reports to: Head of QHSE UK&I

Location: London - Heathrow

Contract Type: Permanent

Vanderlande is a global leader in logistics process automation across the airports, and parcel sectors. The UK&I Quality, Health Safety and Environment department forms part of our global organisation with a focus on the projects being delivered in the UK and Ireland region.

As a Quality & Compliance Manager, you will play a key role in delivering complex engineering projects in a collaborative and supportive environment. You will collaborate with colleagues across engineering project management, customers, and partners to ensure high-quality technical solutions are delivered safely, sustainably, and on time. This role offers the opportunity to develop while contributing to projects with real‑world impact.

Vanderlande values different perspectives and supports ongoing learning and career development and welcome applicants from all backgrounds and experiences as we build a diverse engineering team

We are seeking an experienced, collaborative and driven Quality Manager to lead and oversee all aspects of quality assurance, auditing and quality control across the UK&I region. The role will drive continuous improvement, maintain compliance with standards and regulations, and embed a right first time, preventive quality culture across projects and maintenance contracts. You will collaborate with the leadership team, departmental leads and key stakeholders across the value chain to provide visibility of quality risks, performance and progress against objectives and KPIs, ensuring customer satisfaction through the consistent delivery of high-quality products and services.

Your responsibilities and activities will include:

• Develop the regional strategy, objectives and targets in conjunction with regional teams, leadership team and in line with corporate strategy.
• Collaborate with departmental leads to actively promote a right first time culture and ensure that there is sufficient attention on quality deliverables & continuous improvement across the value chain.
• Be the specialist on quality management with oversight of quality critical management topics, risk issues and performance data utilising company provided databases and tooling.
• Co‑ordinate key client requirements internally and ensure these requirements are understood and being delivered by relevant teams. Engage with key customer quality representatives (in alignment with internal Customer Contract Leads and client facing teams) to understand quality requirements, address concerns and maintain high levels of satisfaction.
• Collaborate with other domain and business function quality managers and the corporate quality team to ensure quality deliverables are clear, effectively communicated and tracked, with a focus on prevention & continuous improvement. Organise development & communication of domain specific documents where required to support delivery.
• Actively promote the effective use and improvement of the Vanderlande quality management system processes, templates and company databases and tooling. Audit program to check compliance and identify improvement opportunities.
• Own and continuously improve the Quality Management System (QMS) and associated processes and procedures in line with relevant standards (e.g., ISO 9001), regulatory obligations and customer‑specific requirements.
• Plan and deliver an internal audit programme to assess compliance with standards and company policies; lead/support external audits, ensuring timely preparation, effective follow‑up and closure of findings.
• Ensure quality deliverables are defined, communicated, delivered and reported through each phase of projects and maintenance/service contracts (planning, execution, commissioning, handover and warranty/aftercare as applicable).
• Oversee inspection, testing and verification activities (including review/approval of specifications, work instructions and QC documentation) to ensure products and services meet quality requirements.
• Collaborate with procurement, suppliers and subcontractors/contractors to…