Quality Assurance Officer

Overview

We are looking for a predominantly home‑based role that allows you to make a real impact on the quality of life‑changing public services. The position is with an award‑winning national charity recognised as one of the UK’s best places to work, which provides employment support programmes that help thousands of people overcome barriers, develop skills and move into sustainable employment.

As a Quality Assurance Professional you will work closely with operational managers and senior leaders to ensure government‑funded employment programmes consistently deliver high‑quality, compliant services. Your key duties will include:

• Conducting quality assurance reviews, compliance checks and operational analysis, travelling to London sites 1–2 times per week as required.
• Reviewing performance data, analysing trends, identifying opportunities for improvement and supporting operational teams to meet commissioner expectations.
• Driving continuous improvement across contracts and ensuring services meet statutory and contractual standards.

We expect you to bring:

• Previous experience in a Quality Assurance, Compliance or Continuous Improvement role within government‑funded programmes such as Employability, Skills, Welfare to Work, Justice, Supported Employment, Health & Wellbeing, or a similar service.
• Strong analytical skills and a keen eye for detail.
• Proficiency in Excel; experience with Power‑BI or other CRM systems is an advantage.
• Experience working collaboratively with operational teams to improve quality and performance.

You must live in London or be within easy commutable distance of no more than one hour, as travel to work is not paid. Flexibility for 1–2 days a week in London is required.