QC Coordinator

The Purpose The QC Coordinator plays a key role in safeguarding product quality, ensuring every piece meets the technical, craftsmanship, and compliance standards of the business. Working as part of the specialist Quality Control team, the role supports the smooth flow of stock through the supply chain, maintains the integrity of product data, and partners closely with internal teams and suppliers to uphold excellence across all quality, handling, and compliance processes.

• Execute high‑quality product inspections across all Jewellery categories, ensuring each item meets defined technical, craftsmanship, and compliance standards.
• Maintain accurate product data and documentation, ensuring all technical attributes, certifications, and quality details are correctly recorded in internal systems.
• Support stock integrity and movement, coordinating with Logistics and internal teams to ensure accurate processing, storage, and handling of all pieces.
• Identify quality issues and risks, escalating concerns, proposing corrective actions, and contributing to continuous improvement with suppliers and internal partners.
• Ensure compliance with regulatory and internal standards, including hallmarking, Chain of Custody requirements, and other quality‑related controls.
• Collaborate cross‑functionally with Merchandising, Logistics, Workshops, and suppliers to resolve quality queries and support operational needs.
• Contribute to quality reporting and analysis, supporting the QC Manager with insights that help reduce internal and external failure costs.
• Support operational and administrative processes within the QC function, ensuring smooth daily operations and adherence to inventory control procedures.

• Act Like an Owner:
  Take responsibility for upholding product quality, data accuracy, and compliance across all QC processes, ensuring every piece meets the standards expected by the business.
• Create Clarity:
  Provide clear, structured insights on product quality, technical accuracy, and compliance issues, enabling informed decisions across QC, Logistics, Merchandising, and supplier partners.
• Empower Teams:
  Work closely with colleagues across QC, Logistics, Merchandising, and external partners to resolve issues efficiently, share knowledge, and support a culture of continuous improvement.
• Challenge Conventions:
  Identify risks, inefficiencies, and quality concerns, proposing improvements that strengthen product integrity, operational accuracy, and supplier performance.
• Succeed Together:
  Build strong working relationships across the organisation, contributing to a seamless flow of stock, accurate product information, and a consistently high‑quality customer experience.