Quality Assurance Manager

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The ASR Group® family of companies make up the world’s largest refiner and marketer of cane sugar. The companies produce a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group® companies operate five sugar refineries, located in California, Maryland, Louisiana, Canada and Mexico. In Europe, ASR Group® companies operate sugar refineries in the United Kingdom, Portugal, and, with a joint venture partner, Italy.

The companies also farm sugarcane and own sugar mills in Mexico and Belize. The ASR Group® portfolio includes the leading brands Domino®, C&H®, Florida Crystals®, Redpath®, Tate & Lyle®, Lyle's®, Sidul® and Whitworths®. ASR Group® companies also produce and market Tellus®, a single-use, compostable tableware and food service product made from plant fibers, including sugarcane.

Quality Assurance Manager

July 2025

Plaistow Wharf

Quality Technical manager

ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico.

In Europe, the company owns and operates sugar refineries in England and Portugal. ASR Group also owns and operates mills in Mexico and Belize. The company’s brand portfolio includes the leading brands Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s® and Sidul®.

The purpose of the Quality Assurance Manager role is to initiate quality improvements within T&L Sugars using experience gained in the food and /or sugar industry to define best practice and therefore anticipate our customers / regulatory requirements. Key aspects of this role are quality management system auditing of the factory & personnel, embedding Quality culture within the organization. The Quality Assurance Manager will be expected to work closely with personnel from a wide range of functions within ASR Corporate, T&L Sugars and our customers.

• Oversee and maintain the Food Safety and Quality Management System, ensuring procedures are current and documentation is regularly reviewed.
• Lead & participate in GMP and internal audit programs, working with the site operations to identify root cause of issues and to drive timely resolution of any identified corrective action plan.
• Assist the Quality Technical Manager in actively supporting internal, customer, and regulatory audits such as: BRCGS, Organic, Halal / Kosher
• Manage customer complaints, ensuring timely completion of investigations, review corrective actions and analyzing root cause trends.
• Maintain and enhance the Food Safety plan (HACCP) delivering relevant training and supporting production teams to elevate food safety standards.
• Ensure that all databases are completed to allow tracking and trending of all quality KPI’s.
• Manage the quality department aspects of the Red Zone site-wide paperless quality records system on site
• Conduct traceability and mass balance exercises to ensure compliance and system integrity.
• Administer the Corrective and Preventative Action (CAPA) system, Non-conformance log and Hold log to ensure effective incident tracking and resolution. To drive closure of non-conformances including coaching of individuals to avoid re-occurrence
• Ensure all calibrations and verifications are carried out effectively, accurately and to agreed timescales.
• Approve first delivery packaging and sign off on new production runs.
• Collect and submit samples for microbiological, environmental, and chemical analysis, including end of shelf life samples.
  
  Ensure that for any out of specification results the escalation procedure is followed and that all necessary actions and retest are completed and documented.
• Participate in corporate practitioner groups, providing feedback and insights relevant to site operations.
• Work with other…