Quality and Assurance Manager

This Quality and Assurance Manager will report to the Principal Lawyer and will work within UKPN Services based in our London office. You will be a permanent employee.

You will attract a salary of £73,000 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 23rd August 2026

We also provide the following additional benefits

• Private Medical Cover
• Reservist Leave
  - Additional 18 days full pay and 22 unpaid
• Personal Pension Plan
  - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits:
  Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On - scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

As the Quality and Assurance Manager you will manage and continuously improve the organisation's quality assurance and audit framework, ensuring compliance with ISO standards, regulatory requirements and company procedures through the effective planning, delivery and oversight of internal and external audits, quality reporting, governance activities and quality team performance.

Dimensions:

Your reports: 2-4

Principal Accountabilities:

• You will deliver the annual internal audit programme to ensure compliance with company procedures, management system standards, regulatory requirements and customer expectations.
• You will manage the internal audit process, including maintaining internal audit checklists, undertaking audits, reviewing and approving audit reports, ensuring findings are recorded, monitored and closed out within agreed timescales, and maintaining associated audit records and systems.
• You will manage external certification audits by liaising with certification bodies (including maintaining ongoing registrations (including ISO 9001, ISO 14001, ISO 45001, ISO 55001, ISO 44001, RISQS, NSAR, NERS, Achilles UVDB, Mission Zero), agreeing audit programmes, coordinating audit activities, collating audit evidence and ensuring timely closure of any non-conformances.
• You will maintain and improve the quality management system through the review of procedures, audit checklists, lessons learned processes and quality assurance arrangements.
• You will produce management information and quality performance reports.
• You will conduct the annual management review of the integrated management system, trend analysis of audit findings, lessons learned and assurance metrics, to support business performance.
• You will lead and support Quality Engineers, monitoring performance, providing technical guidance.
• You will deliver effective quality assurance support across projects and long-term contracts.
• You will be our representative during 3rd party, Client and other verification body audits.
• You will provide quality management expertise across the business, including support for tenders, projects, collaborative relationship reviews, quality training and continuous improvement initiatives.
• You will act as UKPN Services' Data Champion, promoting compliance with GDPR requirements and maintaining that quality-related systems, SharePoint registers and business records are accurate and effective.

Nature and Scope:

The Quality Assurance Manager is responsible for the implementation, maintenance and continuous improvement of the organisation's quality management system and assurance framework. You will lead the planning and delivery of internal audit programmes, manages external certification activities and provides independent assurance that business processes remain compliant with company, customer and regulatory requirements.

The post holder will determine audit priorities, evaluating compliance, assessing risks and recommending corrective and preventive actions. They expect to challenge non-compliant practices, identify opportunities for improvement and influence managers at all levels of the business to implement sustainable solutions.

You will supervise Quality Engineers and ensuring the quality team delivers assurance support across projects, contracts and operations. The post holder maintains regular contact with senior management, operational teams, external auditors, certification bodies and customers, providing specialist advice on quality management, governance and assurance matters.

An important challenge of you will be balancing the assurance needs of a diverse operational business while maintaining certification compliance, driving continual improvement and ensuring the timely resolution of audit findings and business improvement actions.

Knowledge, Skills, Qualifications and

Experience:

• Chartered Member (MCQI) of the Chartered Quality Institute.
• Educated to degree level in a relevant discipline or able to offer a lesser qualification with a demonstrable track record and experience.
• Extensive experience in quality assurance, quality…