Global Quality Manager

ABOUT TRIP

TRIP's mission is to create calm in the everyday chaos for our community, offering next-generation wellness products to power their lifestyle and nurture mental wellbeing.

Co-founders, husband and wife team Olivia and Daniel discovered plant-based wellness after a transformative personal experience and decided to launch TRIP in 2019 to bring the most delicious, highest quality functional drinks and supplements to millions of people globally.

Now the world's #1 Calming Beverage Brand, TRIP's award-winning drinks and wellness products are crafted with botanicals and adaptogens to help people relax, unwind and find balance. Since launch, TRIP has rapidly expanded from the UK to across Europe and North America, generating over $100 million in sales. TRIP products are now available in leading supermarkets, natural retailers and online.

Our vision is to become the global leader in calming drinks and supplements. Synonymous with calm in the same way Red Bull is with energy. We move fast, think big and are committed to becoming the defining brand for a generation who drinks less but prioritises mental wellbeing more than ever. There has never been a better time to join our incredible team and be part of the movement!

Quality sits at the heart of everything we do. Our products are held to the highest standards, and our customers expect nothing less.

As Global Quality Manager, you are the single global owner of product quality, food safety and technical systems across TRIP’s full drinks and supplements portfolio, spanning every co-manufacturer, ingredient supplier and market we operate in across the UK, US and EU. This is a broader, more senior remit than a market‑specific quality role: rather than running quality for one region, you set and run the one global quality management system that every co‑manufacturer, in every market, is held to.

You are the operational counterpart to the Global Compliance Manager: you own quality, food safety, specifications, testing and technical documentation; they own regulatory compliance, claims, trademarks and legal matters. Together, you both report into the Sr. Director of Global Compliance & Quality, and work as close partners across supply chain, NPD, commercial and customer care.

New product development, ingredient approval strategy and shelf‑life/stability sign‑off are owned by the Sr. Director, you provide the quality and technical input those decisions rely on, rather than approving independently.

This is a hands‑on, cross‑border role. Expect regular contact with co‑manufacturers and suppliers across all three regions, supporting new product launches, managing incidents when they arise, and keeping our quality controls sharp, with occasional international travel to production sites.

• Global Quality Management System

  • Own and continuously improve TRIP’s global QMS - HACCP, prerequisite programmes, internal audit schedule and CAPA log - as a single system applied across every co‑manufacturer and market, not a market‑by‑market standard.

  • Lead BRC (or equivalent GFSI-benchmarked) alignment and development across the entire co‑manufacturer network.

  • Own product specifications, Bills of Materials (BOMs) and technical documentation globally, maintaining one master record set that UK, US and EU co‑manufacturers all work from, aligned with the compliance team’s MPCs.

  Supplier & Co‑Manufacturer Quality (Global)

  • Act as the primary quality contact for all of TRIP’s co‑manufacturers and ingredient suppliers, across every region — not a single market.

  • Manage supplier approval, ongoing quality KPIs, audit schedules and corrective action plans for ingredients, packaging and finished goods, globally.

  • Conduct and coordinate supplier audits worldwide; provide constructive, relationship‑first feedback that drives improvement without damaging commercial partnerships.

  • Perform risk assessments on raw materials and suppliers across all markets; elevate material risks to the Sr. Director of Global Compliance & Quality with clear recommendations.

  Testing, COA & Quality Monitoring

  • Own the global product testing programme, ensuring the full TRIP range — in every market —…