Quality Assurance Manager

A large public sector organisation is currently recruiting for a Quality Assurance & Compliance Manager on a permanent basis within their Workforce Capability pillar and play a pivotal role in shaping the quality, consistency, and effectiveness of learning across the organisation.

Based in London, they will be offered on a hybrid working basis with 3 days on site per week required. You will also receive a significant civil service pension with 28.97% contribution by the employer annually as part of your package. Your annual leave will be 28 days + bank holidays rising to 33 day after 5 years of service.

If you're passionate about raising standards, championing excellence in learning design and delivery, and ensuring compliance with professional and organisational expectations, this is your opportunity to drive meaningful improvement and influence how thousands of people learn.

THE ROLE

• Lead the delivery of our organisation-wide Quality Assurance & Compliance Strategy
  , aligning it with professional standards and organisational priorities
• Manage and deliver the full observation cycle
  , using insights to elevate learning delivery.
• Collaborate closely with supervisors and team leaders to communicate QA findings, identify improvements, and promote best practice.
• Review, refine, and uphold the quality of course materials to ensure they remain current, engaging, and high-impact.
• Act as a subject matter expert in learning design, instructional best practice, and assessment methods.
• Design and deliver CPD programmes that strengthen capability and empower learning professionals.
• Oversee key governance and compliance processes
  , including external QA submissions, audits, and reports.
• Provide strategic QA and compliance advice to senior leadership.
• Deliver training and briefings to embed a culture of quality and excellence.

ABOUT YOU

You'll be someone who brings both expertise and influence—able to guide others, set standards, and foster a culture where quality comes first. You understand how adults learn, what effective learning looks like, and how to measure and improve impact. You're collaborative, detail-oriented, and confident working with a range of stakeholders

Knowledge & Expertise

• Strong understanding of adult learning and learner engagement.
• Deep knowledge of best practice in learning design and delivery (face-to-face & digital).
• Expertise in QA methodologies and L&D compliance frameworks.
• Familiarity with evaluation techniques and CPD frameworks.
• Awareness of innovations in learning technologies.

Skills

• Ability to give precise, constructive feedback.
• Excellent communication, collaboration, and stakeholder-management skills.
• Strong analytical/problem-solving ability with high attention to detail.
• Ability to facilitate CPD activities and manage multiple priorities effectively.
• Confident using digital tools to support QA and learning delivery.

Experience

• Significant QA and compliance experience
• Experience conducting QA audits and analysing/reporting findings.
• Proven ability to work with senior managers and implement action plans.
• Familiarity with professional/industry standards and regulatory frameworks.
• Experience in independent review of records, systems, and processes for compliance.

Qualifications

• Essential: Degree or equivalent experience.
• Desirable: Assessor or internal quality assurance qualification (TAQA, CAVA, V1, etc.).
• Evidence of ongoing professional development.