AI QA Lead — Travel Chatbot Quality & Optimization
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-24
Listing for:
TripAdvisor LLC
Full Time
position Listed on 2026-08-24
Job specializations:
-
Quality Assurance - QA/QC
AI Business & Operations, IT QA Tester / Automation
Job Description & How to Apply Below
Trip Advisor LLC in London is seeking an AI QA Lead to oversee QA for AI-driven customer experiences across Self-Service, AI-Assist, and Human-Assist transitions. The role emphasizes end-to-end quality, accuracy, and scalable support, bridging customer feedback with technical tuning.
The ideal candidate has 2+ years in QA or process improvement within customer contact centers or tech support, with hands-on testing of AI conversational flows and familiarity with Lean/Six Sigma.
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