Part-Time Manual Quality Assurance; QA) and User Experience Testing

Part-Time Manual Quality Assurance (QA) and User Experience Testing

Join Govforms in a part-time Manual Quality Assurance (QA) and User Experience Testing role, helping us test and improve software used by UK public sector organisations and related private-sector organisations.

Location: Remote, UK

Working pattern: Flexible, irregular part-time hours offered according to testing requirements. Hours are not guaranteed and may vary from week to week. We are happy for you to have another job or other work alongside this role.

Pay: £13.50 per hour

Benefits: Statutory holiday entitlement and workplace pension subject to eligibility.

Travel: You will need to travel to London at least once a fortnight. Train travel for required London attendance is reclaimable. There may also be occasional ad hoc meet-ups in the Farnborough, Basingstoke or Guildford area.

Reports to: Client Director and Technical Director

Govforms develops and improves its software in waves. We are currently embarking on a significant upgrade to our platform, which means there will be periods with more testing activity and periods with less.

We think this could work particularly well for someone who wants to get practical software-testing experience under their belt alongside another job, study or other commitments.

Around 95% of the work will be manual testing. The main responsibility is to use Govforms as a real user would, complete realistic journeys and identify anything confusing, misleading, broken or difficult to recover from.

You will test the scenarios users are expected to follow, as well as alternative, unexpected and mistaken paths they might take. This includes checking what happens when users misunderstand instructions, enter incorrect information, navigate in an unusual order or make mistakes.

We do not assume you already have technical knowledge or previous software-testing experience. What matters most is that you are bright, inquisitive, driven and curious enough to keep exploring.

• Emulating real users and completing realistic end-to-end journeys.
• Testing expected, alternative, unexpected and mistaken user scenarios.
• Trying incorrect inputs, unusual sequences and unexpected navigation choices.
• Exploring expected and unexpected user behaviours to uncover defects, confusing experiences and edge cases.
• Checking what happens when users misunderstand instructions or take the wrong path.
• Identifying confusing wording, unclear choices, dead ends, broken journeys and poor recovery experiences.
• Recording issues clearly with steps to reproduce, screenshots and the impact on the user.
• Retesting fixes and confirming the experience is clearer afterwards.
• Supporting accessibility, usability, regression and release testing.

You will gain practical experience with professional tools used by modern digital teams, including Atlassian Jira or similar bug-reporting and issue-tracking platforms, Slack, Google Workspace and business AI tools such as OpenAI products. Previous experience with these tools is not required.

Govforms develops secure digital platforms that help public sector organisations and related private-sector organisations design, build and improve online services.

Our team combines software engineering, automation, artificial intelligence and service design to help organisations modernise how they deliver services.

No previous software-testing experience or technical knowledge is required. We do expect you to be comfortable actively using software yourself — for example, signing in, completing tasks, changing settings, entering information and working through different screens or journeys. This can be experience with any kind of software, at work, in education or in everyday life.

Simply consuming content on apps such as Tik Tok or You Tube is not enough on its own. We are looking for people who have actively used software and are curious about how it behaves.

We are looking for bright, inquisitive and driven people who:

• Are naturally curious and enjoy asking questions.
• Like trying things out to see what happens.
• Enjoy exploring…