Quality Assistant; FTC)

I am excited to be partnering with a global food manufacturer, with operations in over 35 markets, who are looking for a Customer Quality Assistant to join their team in Central London. This is a fantastic opportunity to join a business with amazing growth opportunities, who are incredibly supportive in career progression and self development.

This is an exciting opportunity to join a high-performing Quality function, playing a key role in ensuring product safety, regulatory compliance, and operational excellence. You’ll work cross-functionally to investigate issues, support audits, and drive continuous improvement across a complex supply chain environment.

• Coordinate and maintain customer questionnaire requests, tracing and monitoring progress through internal systems
• Complete technical forms using regulatory, supplier, and product information to meet agreed service levels
• Support customer complaint handling and drive timely resolution
• Identify trends and provide reporting on quality performance
• Take ownership of customer online portals, responding to technical queries relating to ingredients, product specs, quality, safety, and regulatory matters
• Coordinate third party lab testing and analysis, including sample submissions, reporting, and follow up activities

• 1+ year experience in a quality, technical, or R&D role within the food, ingredients, or supplements industry
• Strong knowledge of quality assurance processes and safety standards
• Knowledge of food legislation and labelling requirements
• Strong understanding of BRC, HACCP, GMP standards
• Experience with supplier quality and audit processes
• Full permanent right to work in the UK

We receive a high volume of applicants, if you do not hear a response within 2 weeks please assume your profile has not been successful.