Quality Manager

As a Quality Manager, you'll help enhance and maintain a robust quality management system that ensures our projects and suppliers meet the highest standards. This will help us to deliver ‘right first time’ and underpins behaviours that support good governance and ultimately contribute to our excellent safety culture. This role is central to maintaining trust, compliance, and continual improvement across Heathrow's capital delivery.

You'll work with senior stakeholders and suppliers to ensure quality expectations are clear, measurable, and consistently achieved. Your expertise in auditing and ISO 9001 will help drive practical improvements and strengthen supplier performance across complex contracts.

• Lead supplier audits and quality assessments to ensure compliance with ISO 9001 and Heathrow's quality standards.
• Develop and maintain Heathrow's quality management framework, ensuring it supports consistent and effective supplier performance.
• Evaluate supplier quality systems and provide constructive feedback to drive improvement and accountability.
• Support tender evaluations and contract reviews to ensure quality requirements and KPIs are embedded from the outset.
• Engage with senior stakeholders to communicate findings, influence decisions, and promote a culture of quality across the supply chain.
• Identify opportunities to strengthen processes and ensure responsibilities for quality are clearly understood and upheld.

• Qualified Lead Auditor with practical experience in ISO 9001
  
  Lead Auditor implementation and auditing.
• Report writing and presentation skills, with ability to clearly and confidently communicate to influence at all levels
• Strong understanding of supplier quality management and contract compliance.
• Ability to manage complex stakeholder relationships and handle challenging conversations constructively. A high degree of self-awareness and empathy is key to this.
• Experience in developing or maintaining quality management systems within large or regulated environments.
• Analytical mindset with the ability to identify risks and recommend practical solutions.

• Experience of quality management within aviation, major infrastructure or complex, large-scale capital delivery or supply chain environments.
• Experience of IT quality management approaches, including quality assurance, governance and continual improvement.

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best…