Quality Assurance Manager

London/Hybrid The EITS Quality Assurance Manager is responsible for establishing and governing the quality strategy, standards and assurance framework across EITS. The role is responsible for the operational relationship with the MDU’s primary and secondary outsourced Quality Assurance partners, working collaboratively to promote QA across the business as part of a trusted partner model.

The EITS Quality Assurance Manager is responsible for establishing and governing the quality strategy, standards and assurance framework across EITS. The role is responsible for the operational relationship with the MDU’s primary and secondary outsourced Quality Assurance partners, working collaboratively to promote QA across the business as part of a trusted partner model. The role provides independent oversight of quality throughout the delivery lifecycle, ensuring solutions are fit for purpose, operationally ready and successfully transitioned into Business as Usual.

The postholder will lead the adoption of Quality Engineering practices, embedding quality by design, automation and continuous improvement across projects, products and services.

• Develop and maintain an enterprise-wide Quality Engineering and Assurance Strategy with the Head of IT Governance, supported by clear processes, standards, governance and controls.
• Define and implement a Quality Management Framework aligned to recognised standards such as ISO 9001 and industry best practice.
• Establish quality policies, methodologies, standards and operating procedures across EITS. Working with our QA partners to implement a Centre of Excellence
• Promote a culture of quality by design and shift-left testing principles across all delivery teams.
• Drive continuous improvement initiatives based upon lessons learned, audit outcomes and quality metrics. Improving the QA maturity score at the MDU aligned to contractual obligations.

• Lead the transformation from a traditional testing model to a modern Quality Engineering approach.
• Ensure quality assurance involvement from change initiation through delivery, implementation and operational transition. Leading a shift-left approach to foster cross team collaboration and speed up delivery.
• Define how and when automated testing should be leveraged across products and services.
• Establish standards for test automation, continuous testing and integration into Dev Ops and CI/CD pipelines.
• Identify opportunities to improve quality, reduce defects and increase delivery effectiveness through tooling, automation and process optimisation.

• Establish and operate quality governance processes across the EITS and Change delivery portfolio.
• Provide independent quality assurance reviews and stage gate assessments throughout the delivery lifecycle.
• Ensure projects adhere to agreed quality standards, policies, controls and governance requirements.
• Participate, as required, in project boards, change governance forums and delivery reviews, providing quality-focused recommendations and challenge where required.
• Assess delivery readiness and provide quality assurance sign-off recommendations for major releases and implementations.
• Monitor delivery quality risks and ensure appropriate mitigating actions are identified and tracked.

• Lead the delivery of a service-oriented Testing and Quality function capable of supporting multiple concurrent programmes, projects and operational initiatives.
• Ensure appropriate testing methodologies are applied including functional, integration, regression, performance, non-functional, accessibility, security and business readiness testing.
• Establish repeatable…