Agent Force Tester

Location: London, Remote First (1–2 days per month onsite max)

Function: AI Testing / Quality Assurance

Industry: Public Sector

Contract: 6 Months (High Extension Potential)

Our client is delivering AI-powered digital capabilities within a secure public sector environment. They are building and scaling intelligent agents on the Salesforce Agent Force platform and need a dedicated Tester to ensure these agents are accurate, reliable, safe, and production-ready.

This is not traditional UI testing. You will be validating AI behaviour, conversational accuracy, workflow logic, integrations, and compliance standards. You will sit between Product, Engineering, and business stakeholders to ensure agents perform as intended across real-world use cases.

• Designing and executing structured test plans for AI agents within the Agent Force environment.
• Testing conversational flows, APIs, integrations, CRM interfaces, and multi-channel deployments.
• Validating intent recognition, response quality, business rule adherence, and safety guardrails.
• Conducting regression testing after retraining, fine-tuning, or configuration updates.
• Logging reproducible defects and working closely with engineers to validate fixes.
• Analysing conversation logs to identify misclassifications, edge cases, and optimisation opportunities.
• Monitoring metrics such as accuracy, latency, escalation rates, and user satisfaction.
• Supporting compliance, audit readiness, and responsible AI standards in a regulated setting.

You will demonstrate:

• Proven experience in software testing, QA, or conversational AI testing.
• Exposure to functional, regression, exploratory, and UAT methodologies.
• Understanding of AI or LLM-based systems, chatbot testing, or NLP concepts.
• Working knowledge of JSON, APIs, and automation frameworks.
• Strong analytical capability with attention to detail.

• Experience with Salesforce Agent Force, Agent Builder, or Agent Force Testing Centre.
• Experience in secure or regulated environments.

Keywords that will stand out:
Agent Force, Agent Builder, Testing Centre, AI Agent QA.

• Remote-first model with minimal London travel.
• 6-month initial contract with strong likelihood of extension.
• Exposure to AI transformation work within a high-impact government department.

This role suits a technically strong QA professional who understands AI systems beyond surface-level testing. You are structured, detail-driven, comfortable working with ambiguity, and capable of challenging agent outputs where logic or safety is compromised.

You must be SC clearable and a sole British national. Non-cleared profiles may be considered if technically strong.

If your background includes Agent Force Builder or Testing Centre experience, flag this clearly when applying.

Interested candidates should respond with availability and confirmation of clearance status.